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Make voice calls from your Google Home, only with Telstra

Tech and Innovation Entertainment

Posted on September 17, 2019

4 min read

We’re all about the power of voice and the power of technology – especially when they’re working together. Today, we’re making it even easier to connect with your friends and family thanks to our deep partnership with Google to launch Voice-activated Calling with Telstra on select Google Nest devices*.

We are the first mobile carrier in the world to offer outbound calling on Google Home/Nest devices.

Voice assistant technology is growing rapidly in Australia, with smart speakers present in over a million households around the country. Two-thirds of Australians use their smart speaker every single day to order products, receive the latest news and answer their burning questions.

Rolling out from today, if you have an eligible Telstra mobile service and own a compatible Google Home or Nest speaker, or a display – you’ll be able to use your voice to place a call, even if your Telstra mobile is out of reach. This call travels across our network and uses your Telstra mobile phone number, so you can make calls as if you were holding your phone.

Google Voice-activated Calling with Telstra on select Google Nest devices*

The ability to make calls through Google Home and Nest speakers and displays means you can now stay connected in even more places. When you have your hands full with the kids, pets or both, your ability to call someone is still within reach thanks to our world-first partnership with Google.

For example, you can use your voice for call control to:

The new voice-activated calling functionality allows you to link and synchronise contacts for up to six devices to your Google account. That makes it perfect for home users.

  • Call by contact name, for example, “Hey Google, call Mum”
  • Call a number
  • Call a business, for example, “Hey Google, call ABC Pizza”
  • Call Emergency, e.g. “Hey Google, call triple zero.” (or alternatives including “Hey Google call Zero Zero Zero”).

Voice-activated Calling with Telstra works through a Google Home/Nest speaker or display by utilising the home internet connection to access the Telstra network – and best of all, call charges are included in your Telstra mobile plan which means there are no additional call costs to eligible Telstra mobile customers with:

  • An active and compatible Telstra mobile service on a smartphone (pre-paid services require credit)
  • A powered Google Home/Nest speaker or display, connected to an active Wi-Fi network
  • A Google/Gmail account and the Google Home Android or iOS App.  

Data charges may apply and will be charged in accordance with your broadband providers’ data plan. Eligible customers can activate the feature from today via the Google Home App by linking their mobile service to Voice-activated Calling with Telstra and setting up Google Voice Match** on their devices.

This service is only available to our Telstra mobile customers from today, and is free to set-up, with calls made through your Google Home or Nest speaker or display at no additional cost to your mobile plan (data charges may apply). Thanks to Telstra and Google, your smart speaker or display just got smarter.

Things you need to know

*Requires a compatible Telstra Mobile service and device with credit, a powered Google Home, mini or Nest device connected to an active Wi-Fi network and activation through iOS/Android app. Data charges may apply. Call charges will be in accordance with your Telstra mobile plan. To call E000, say “Hey Google, call Triple Zero”. Liberate and Mobile Protect are incompatible. Excludes business customers. Currently not available on Google Nest Hub Max- coming soon. Google Home, Mini or Nest: Requires a Wi-Fi network, a nearby electrical outlet and a compatible mobile device.

**Voice Match is a Google service that is used to identify individual voices. Setup is controlled using the Google Home app

Google, Google Home and related marks and logos are trademarks of Google Inc.