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How to: make the switch from our 2G network

How to

Posted on August 4, 2016

4 min read

Our 2G mobile network is retiring on 1 December 2016. If you or someone you know is currently using a 2G service, you’ll need to start thinking about how to upgrade your mobile phone or 2G connected device before this date because they’ll stop working from 1 December 2016. The upside is, once you’ve moved to our 3G or 4G service, not only will you have continued service, you’ll also be able to use your phone in many more places.

2G phone

So are you 2G or not 2G?

Here’s a handy check list to help you find out if you or someone you know is using a 2G mobile phone:

Do you always see 2G, GSM, GPRS, E or EDGE at the top of the screen? That means your phone is operating on our 2G network.

If you are on the 2G network you will need to upgrade your SIM card and/or your phone:

  1. Check your SIM card
  2. Check your phone’s network settings are set to automatic.
  3. If you’re not sure, get in touch at your nearest Telstra store or by calling 1800 716 650. We are here to help!

For more help with upgrading your SIM card, changing your network settings and checking whether your phone works with 3G/4G, check out the details below.

Now you have a better idea of what you might need to check, here are some detailed pointers to help you along the way.

 How to check your SIM card

We all have SIM cards in our phones, but how do you know if you have a 2G SIM card? The answer lies beneath the surface of your device, on your SIM card. Once you get a visual on this, you’ll be able to establish if it’s a 2G SIM by the absence of the Next G TM or T TM logo. The reason you would only upgrade your SIM card is because your phone is already 3G and 4G compatible – it just has a 2G SIM card inside.

The easiest way to swap your SIM card is to go into your nearest Telstra Store or, if you already have a new SIM card but you’re not sure what to do, call 1800 718 650 (between 8am – 6pm, Monday to Friday AEST) and ask us about a SIM swap.

How to check your mobile network settings

Before checking whether you need to upgrade your phone, it’s important to check your mobile network settings. You might be able to update your settings and automatically connect to our 3G/4G service.

The basic steps are:

  1. Go to your phone settings
  2. Go to network settings
  3. Under Network ‘Mode’, select Automatic

Hey presto. You might now be connected to the 3G/ 4G service.

How to check if your phone works on our 3G/4G service

You only need to upgrade your mobile if it isn’t compatible with 3G/4G service.

To double check, you can use our online Device Identifier tool. All you need to do is type in the first 8-digits of your unique 15-digit IMEI number (located on the back of your phone or on your phone battery) to see whether your phone is 2G only or 3G and 4G compatible.

If it’s 2G-only you’ll need a new phone. Get in touch to find out your options. And, there’s no need for you to change your plan. You can visit us in-store to find out more.

Other 2G devices

It’s not just mobile phones that run on the 2G network.

Life critical devices.

If you have devices that are currently being used to monitor health (such as medical alarms), security or other remote safety situations, and they are currently using the 2G network, they will stop working on 1 December 2016 when the 2G network shuts down. Please take action and contact the provider of any such devices as soon as possible to ensure there is no disruption to these important services.

We’re here to helpWe understand this is a lot of info to take in, so we’re here to help. Visit your nearest Telstra store or call 1800 718 650 (8am – 6pm AEST) to discuss your options.

You can also check out our FAQs on Telstra Crowdsupport.

What is 2G and why is this service closing?

Twenty years ago, when making a mobile phone call was a novelty, our 2G service was in its prime. However, fast-forward to today and much has changed. Today 2G mobile traffic accounts for less than 1 per cent of our total mobile network traffic. And, the national coverage available to 3G and 4G customers on our network is around four times greater than that available to 2G services.

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