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Lending a helping hand through Tasmania’s bushfire season

Telstra News

Posted on February 4, 2019

5 min read

Tasmania’s current bushfire season has been brutal, destroying nearly 200,000 hectares of land across the state and damaging much-loved local icons like the Tahune Airwalk. We’re ready to lend a hand to any of our customers impacted by the fires.

We know how important it is to reach out to friends and family in difficult times, and we want to do whatever we can to help our customers connect. Our assistance package for residential and small business customers impacted by the Tasmanian bushfires gives them access to free and interim services during the recovery period.

In addition to providing our customers with a range of ways to access those interim services, we are making it easier for all Tasmanians affected by the bushfires by enabling free use of Telstra public payphones in fire-affected areas.

We have a package in place for short-term affected customers like those who have had to temporarily evacuate their premises, or those who have a temporary fault on their service due to bushfire activity:

The above offers are applicable until network damage in the area due to bushfires is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the bushfires.

If you’re one of our mobile customers without a Telstra fixed home phone service, you will be eligible for a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

For our customers who have suffered severe damage to or the loss of their premises, we have an assistance package that offers long-term support and the ability to move a fixed phone service to a temporary alternate address:

If you have had to evacuate your home, or if you have lost your home, call us whenever you’re able on 132 203 (then enter your full home phone including area code when prompted) to report a fault. From there, you’ll be able to register for the assistance package.

Our hearts go out to those impacted by this natural disaster, and we give our thanks to the incredible hard work of the Tasmania Fire Service and those volunteers who are committed to controlling the fires in any capacity that they are able to give.