You may have heard about concerns regarding Telstra’s online help service for Enterprise and Small Business customers called Your Telstra Tools.
As you’d expect, we take the privacy and security of our customers extremely seriously – so we took the immediate step to disable Your Telstra Tools while our IT Security team investigated.
The team identified emails from Telstra to 18 customers about planned network interruptions, had been made available to three customers who performed a specific search on the site. The issue was caused by an error in the system’s search function.
We regularly communicate with our customers about our planned network interruptions, including emailing them in advance. The information in the emails is similar to what you would find on a business card or website, such as names, business names, addresses, phone numbers and email addresses.
We have begun contacting and apologising to the small number of affected customers.
The privacy and security of our customers remains a priority – and we remain vigilant to keep our data and systems safe and secure.