We know how frustrating it can be when mobile data usage alerts come too late to help you manage your mobile spend. Typically in Australia these alerts can be delayed by up to 48 hours.
For the past few years we’ve been working to fix this. And, today I’m really pleased to let you know that we’re introducing Australia’s first real-time data alerts for our Post-Paid consumer mobile customers.
With our new alerts, when you’ve used 50 per cent, 85 per cent and 100 per cent of your included monthly data allowance we will send you a text message within seconds – even if you’re in the middle of watching a funny cat video!
That means you can grab a data pack or switch to Wi-Fi if you are nearing the end of your data allowance and avoid incurring unexpected data charges.
We’ve invested in some pretty sophisticated technology capable of handling hundreds of thousands of data sessions every minute to bring this service to you.
The roll out of the real-time alerts is expected to be complete by the end of November. We’re also planning to extend the service to business customers in the future.
In addition to our real-time data alerts we’re also making some improvements to our spend management tools during November.
By December, if you check your data usage via tools such as the Telstra 24×7 (Android and iOS) and Telstra One app (Android), My Account and My Plan Manager, your usage meter will be updated every 15 minutes. This means you can check your data usage meter at anytime and know you are viewing timely information. Currently these, updates can be delayed by up to 48 hours.
We’re also introducing excess data usage alerts. We know that from time to time some people will exceed their monthly data allowance. So if you do exceed your allowance we’ll send you a mobile data usage alert for every $50 of excess data usage you incur.
This change is a part of a wider program to eliminate unexpected charges for our customers, this program has included:
- Reducing excess data rate by 70 per cent to 3 cents per megabyte
- Introducing a Peace of Mind Commitment, where eligible customers receive unlimited calls SMS and MMS plus 25GB of data for use in Australia in the first month of their contract so they can set up their new device without fear of exceeding their included allowances
- Becoming the first mobile operator to make mobile calls to 1800 numbers free of charge
- Introducing a cap on excess voice charges for calls to standard Australian numbers for new and existing customers taking up eligible plans