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HOW TO: receive MessageBank messages as text messages

Telstra News

Posted on June 13, 2012

3 min read

Do you wish you could receive your MessageBank messages automatically transcribed into SMS? You may be surprised to know that this is available right now, and you’ll probably be surprised at how well it works! 

4c-Answer-MachineThis is definitely one of my favourite Telstra services and I’m always surprised at how few people are aware of it. It’s a massive timesaver, as you can quickly skim through a text message in just a few seconds compared to listening to a minutes-long voicemail.

If you’re not a believer in technology and want to see how well this service works – just call 1800 612 199 from your mobile phone (standard call charges apply) and leave a voice message. Shortly afterwards, you’ll receive it to your mobile as a Voice2Text message. Pretty cool.

You can still call MessageBank to hear the original recorded message if need be. If you receive a really long voicemail, we’ll transcribe the first three text messages then display “Long Message, call 101” so you can hear the rest of it.

There are some really neat little touches that make this product work well. It’s intelligent enough to know when to capitalise names and streets, and adds a little (?) mark if it’s not completely sure of the translation.

Try Voice2text for free today

4c-HomephoneThe good news is that you can try out Voice2text for free for your first month (available once per customer). When you first subscribe you’ll automatically receive all of your Voice2Text messages for free.

After that, the monthly charge starts at $5, with different options based on how many messages you receive each week. Find out more. It’s a comparable charge to dialling into MessageBank and I reckon it’s much more productive if you receive a lot of voicemails. Give it a shot now!

To set up Voice2Text:

  1. Visit on your mobile.
  2. Select the My tab.
  3. In the My Mobile Features section, select Manage my settings. If you can’t see this option and you’re on a Wi-Fi network, you’ll need to temporarily disconnect your Wi-Fi connection so we can access details about your account.
  4. Select Managing Calls.
  5. In the Voice2Text section, select your preferred plan and follow the prompts.

If you need a hand setting up the service, the quickest way to contact us is via  Live Chat or Telstra 24×7 on Facebook.

You can also call us on 125 111.

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