Updated 6 April, 2020: If you’re trying to get in touch with us about a billing or service issue related to COVID-19, you can find updates and information for our customers here.
Sometimes there’s a genuine need to call someone and prevent your phone number from being displayed. Perhaps you’ve received a call from a number you don’t recognise, and you want to call back to check who it is without revealing your number. You can do this on both your home phone and mobile phone.
There’s two methods of hiding your number from being displayed – either on a call by call basis, or permanently.
Block your number on a call by call basis
From a home phone, dial 1831, then the number you’re calling.
From a mobile phone, dial #31#, then the number you’re calling.
Block your number permanently
For mobile phones, most phones include a “show my caller ID” settings in the settings, which you can turn off. The location of this setting varies from mobile to mobile, but is usually located in Main Menu, then Tools or Settings, then Phone. For more information, please check your mobile phone manual.
Call us on 13 22 00 to discuss options for blocking your number on a permanent basis.