Having Australia’s best network doesn’t come by accident – we spend a lot of time investing, upgrading and maintaining our infrastructure to make sure that you have the best experience possible.

To do this, sometimes we need to turn parts of our equipment off, which means you might not be able to access our network during those times. We generally try to do most of these maintenance activities at times of the day that will impact you least, but you still might get caught up in the disruption.

We’ve pulled together a few handy tips to help you minimise the impacts of these planned outages if they happen to you.

How to prepare for a network outage at home

Working, watching TV and playing video games. You could almost guarantee that at any waking moment in the day, one of these activities is happening in your home and using the internet and could be disrupted with an outage. If you do a bit of preparation though, you can make sure you can still do most of these things:

Upgrade to a Telstra Smart Modem if you don’t already have one – our Smart Modems include a 4G SIM that automatically switches and keeps you online if your main broadband network is down. It won’t be as fast as your normal connection, but will be enough to keep you online to do some work or watch something on Netflix.

If your mobile is down, WiFi should still work – If it happens to be our mobile network that’s having an outage, your fixed line connection in most case should still be online, so connect your phone to the WiFi. You can also make calls like normal and send text messages over WiFi like you would over the mobile network, too.

Download your content beforehand – If you don’t have 4G backup on your modem and there’s a planned outage coming up, most streaming services these days allow you to download content direct to your devices. So you can prepare with a few playlists of music downloaded to listen to plus your favourite TV episodes and movies to keep yourself and the family entertained.

Preparation for small business

If you’re running a business, especially one that accepts payments in person, keeping online is even more critical. There are a few things you can do though with a relatively small amount of effort to minimise the impacts of a network outage:

Always have a backup connection – If your main internet source for your business is a fixed broadband connection and your modem doesn’t have 4G backup already, it’s worth your time to have a 4G or 5G hotspot device on hand that can be used if your main network goes down. Likewise, unless your business is completely on the road, it might not be the best idea to operate only off a mobile hotspot, which could leave you with no backup if that network is down.

Keep your important contacts offline – If you store your business contacts in the cloud you won’t be able to access them if something important comes up during an internet outage. If you keep copies of your important contact saved locally, either on your computer or on physical paper, you’ll always be able to get in touch with them.

Connect your EFTPOS terminal to WiFi – By default, a lot of payment terminals run on a mobile network, but they can also connect to WiFi. By connecting your terminal to WiFi, you have a backup for it if either the mobile or fixed internet service is out. Here are a few links on how to do this for popular EFTPOS terminals:

Planning ahead helps – outages are inevitable, both planned and unplanned, and preparing ensures your business keeps on running smoothly.