We’ve announced an assistance package for residential and small business customers impacted by bushfires in the Bunyip, Yinnar South/Budgeree, Dargo and Licola areas.

While bushfires have only had a minimal impact on our infrastructure in the area to date, there are some people who have lost their Telstra services – this assistance package is designed to provide customers with access to free and interim services during the recovery period.

We understand how important it is to reach out to friends and family during these situations and we want to do what we can to help our customers connect. Our teams are also working to restore impacted services as quickly as possible. In some cases, adverse conditions are preventing us from reaching some areas but we will attend as soon as it’s safe to do so.

The assistance package is designed to provide customers with a range of interim services, in addition to providing the wider community with free calls through our payphones in the area.

If you’ve had to evacuate your home or if you’ve lost your home, call us on 132 203 (then enter your full home phone number including area code when prompted) to report a fault. From there you can register for assistance.

Telstra relief packages can include the following:

The above offers are applicable until network damage in the area due to the bushfire is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the fire.

Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).