From the front porch to the back door, we’re putting our money where our mouth is when it comes to giving you reliable whole-of-home Wi-Fi. This is our new Wi-Fi guarantee.
Strong Wi-Fi everywhere you need it
This year we have all come to appreciate our home Wi-Fi networks more than ever.
It has connected some to their work; helped others find work and entertained us along the way. Even when we haven’t been able to be out in the world, Wi-Fi has brought us closer in our hours of need.
If – like many Australians – your Wi-Fi coverage is limited at home, your experience could be limited or impaired.
Some nbn™ customers, especially those with larger, double brick or multiple-storied houses, struggle to connect devices in rooms that are far away from their modem. There is also a limited understanding of how to improve Wi-Fi without delving into the world of repeaters and bridges or purchasing expensive Wi-Fi routers.
That’s why we’ve got an easy and inexpensive solution, backed by our new Wi-Fi coverage guarantee.
The new add-on gives customers our Smart Wi-Fi Booster (Gen 2) for just $12 per month over 24 months (or you can purchase for $288 outright). The Smart Wi-Fi Booster (Gen 2) pairs with our Smart Modem to improve a customer’s Wi-Fi speed and coverage, while avoiding interference in the home.
We’re serious about promising consistent Wi-Fi coverage, from the back porch to the front door and everywhere in-between. That’s why if our customers still don’t have reliable coverage in every room after 30 days, they can cancel their Smart Wi-Fi Booster repayments with no further charges and receive a one-month credit.
In pilot customer trials, we haven’t found a Wi-Fi coverage problem we couldn’t solve with our Smart Modem and Smart Wi-Fi Booster (Gen 2) which won awards at last year’s Broadband World Forum.
Utilising EasyMesh technology, Telstra Smart Wi-Fi Boosters (Gen 2) integrate seamlessly with the Telstra Smart Modem, acting as additional hotspots. As customers move around the house, the network enables their device to seamlessly switch to the strongest Wi-Fi signal.
The setup will also proactively help monitor and improve service, as well as diagnose problems and potentially help customers solve common issues.
Doubling down on reliability
We want Australians to understand that not all nbn providers are created equal. With the industry focused on nbn connectivity, we’re striving to deliver the best experience on that connectivity.
When compared to other service providers, only we can deliver the more reliable home Wi-Fi experience. We know about a quarter of customers experience at least one network outage each month and we’re the only provider that can keep their voice and data connected as our Smart Modem fails over to Australia’s best mobile network. The mobile backup is all about having peace of mind creating a harmonious house – kids can keep studying, home phone calls can continue, and online gaming and video streaming can still happen.
Reliability and our ongoing commitment to innovation are one of the few reasons why we have recently hit a big milestone – over two million Telstra Smart Modems have been delivered to our consumer and business customers. We’re also delivering our fastest nbn speeds ever (typical evening speeds of 44Mbps/NBN50; 88Mbps/NBN100) with the lowest latency of any provider during evening hours when gaming and video streaming are most likely to happen in homes across the nation. This means less buffering and waiting so customers can relax and enjoy their evening.
“And finally, only Telstra can guarantee whole-of-home Wi-Fi with our new Wi-Fi Guarantee launching today. We are the only service provider that can guarantee coverage in every room of your house or you can cancel your Telstra Smart Wi-Fi Booster repayments at no extra cost.”*
Check out our Wi-Fi guarantee satisfaction commitment to see how you can get your home covered or your money back.
Things you need to know
*Telstra Wi-Fi Guarantee is available to nbn customers for 24 months from the date a customer purchases a Telstra Smart Wi-Fi Booster. If you’re not satisfied with your Wi-Fi coverage and we can’t resolve your concerns with additional support and boosters within 30 days, you can cancel your remaining booster repayments. Any additional boosters provided to you free of charge must be returned within 14 days. $200 non-return fee applies. Maximum 4 boosters per service.