We’re giving faster nbn speeds to almost a million customers for no extra cost
Posted on March 1, 2018
3 min read
Fast and reliable broadband has never been more important to Australians. We want to be able to stream from our TVs, tablets and phones, work from home, stay on top of emails, and check in on our social accounts – all at the same time.
That’s why we’re making almost a million of our nbn services even faster for no extra cost, and improving reliability for more customers with the Telstra Smart Modem™ (formerly known as the Telstra Frontier Gateway®).
Over the next few months, more than 850,000 Telstra home and small business customers will have their nbn speed tier upgraded to Standard Plus (NBN 50) at no additional cost. These customers don’t need to do anything, either – we’ll upgrade their plan speed in the background, and let them know once they can make the most of faster speeds.
Our new $79 and above Fixed nbn home and small business bundles also include the Standard Plus speed tier, which will give customers more freedom to stream in 4K or HD on multiple devices without buffering or interruptions.
While the Standard Plus speed tier will provide speeds above and beyond what most customers actually need today, we want to make sure our customers are prepared for their future internet usage as the way we use our broadband continues to grow.
With data used over the fixed broadband network growing by about 40 percent over the past year, it’s the same reason we boosted data allowances for all our home broadband customers last year (https://exchange.telstra.com.au/data-take-customers-streaming-era/).
But it’s not just the speed tier that impacts a customer’s broadband service. The type of modem they use, where it’s placed and the condition of their home wiring – along with a range of other factors – also plays a role in the real-world speeds they’ll see.
We want to give customers all the right ingredients to make sure their connection is as strong as it can be.
With this goal in mind, we’re giving all new customers signing up to a home internet bundle, all customers moving home and home broadband customers moving to the nbn network who don’t already have an nbn-compatible modem a Telstra Smart Modem which includes the latest Wi-Fi technology and a built-in mobile backup to help keep customers connected more often.
Once plugged in, the modem will connect a home to the internet within minutes via the mobile network, without having to wait for the fixed service to be connected. If there’s an interruption to their broadband service, the gateway will automatically switch over to a mobile connection within minutes.
Anyone who’s moved house recently knows it can be a stressful time and getting utilities and internet connected can be an extra hassle. Having a Telstra Smart Modem will mean our customers can immediately get connected via the mobile network while they wait for their fixed service to be connected in their new home.
Similarly, when customers move to the nbn network there can sometimes be a period of downtime while the switchover occurs. Being able to connect to the mobile network during this time will help make the move to the new network as smooth as possible.
The speed upgrades and Telstra Smart Modem rollout are part of our plans to provide the best possible experience for customers on the nbn and follow our move to provide customers with typical minimum evening speeds well above the ACCC guidelines of 60 per cent of the maximum speed during peak times.
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