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Giving assistance to Townsville and our flood-affected customers

Telstra News

Posted on February 5, 2019

4 min read

Major flooding in the Townsville region of Queensland has threatened thousands of homes and forced the evacuation of over 1,100 residents, with a record amount of rain falling in the area. We’re committed to helping our customers through this difficult period.

We’ve put together an assistance package to help our customers in the region, giving customers access to free and interim services during the recovery period as we understand how important it is to connect and reach out to friends and family during these situations.

We want to make things easier for anyone in a flood-affected location, so we’re opening up free use of Telstra public payphones, as well as free use of Telstra Air Wi-Fi hotspots in the area.

Telstra residential and small business customers can also access an assistance package designed to help manage both short- and long-term impacts of this strong weather.

If you’ve had to evacuate your home or if you’ve lost your home, call us on 132 203 (then enter your full home phone number including area code when prompted) to report a fault. From there you can register for assistance.

Telstra relief packages can include the following:

The above offers are applicable until network damage in the area due to floods is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the floods.

Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).