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Five years on: balancing work and life with All Roles Flex

Telstra Careers Inspiration

Posted on September 18, 2019

5 min read

This year marks the fifth anniversary of our All Roles Flex approach to work. It’s an approach we introduced because we’re committed to helping our people bring their whole selves to work – and a key part of this is creating a culture that embraces flexibility in all its forms.

We’ve adopted a very broad definition of flexibility, recognizing that it means different things to different people. For example, it might mean working outside normal business hours or from different locations, job sharing, or even having the ability to express a preference for certain scheduled shifts.

As a leading telecommunications and technology company, we’re able to provide our people with the connectivity, technology and tools to enable remote working. We’ve also focused on creating the right culture – one which recognises the benefits of diversity and flexibility, and where people feel empowered to manage their roles in a way that works best for them – and Telstra.

Our purpose at Telstra is to build a connected future so everyone can thrive.

And our people consistently tell us that flexibility helps them thrive – at work and at home. It appeals to a range of people across all demographics and has helped increase the representation of female candidates – a number of whom have told us they applied to join Telstra because of our openness about flexibility. In our 2018 employee engagement survey, 80 per cent of respondents reported working flexibly, and more recently in our monthly pulse surveys 87 per cent of respondents have said they’re able to access flexible working and balance their work and personal life.

We’re proud that we’ve been able to maintain the level people are using All Roles Flex as we change how we work through T22 – we were the first Australian organisation to commit to this flexible approach, and we’re committed to continuing to prioritise fairness and opportunity.

We asked our people their lived experiences of All Roles Flex over the last five years. Below are just a few of their stories.

Derek Harvey

When my partner and I were told our much-loved golden retriever Henry had aggressive lymphoma, we were both devastated at the diagnosis and galvanised to do what we could to treat him. Knowing that I could make use of Telstra’s All Roles Flex policy meant I could schedule Henry’s specialist chemo, radiation and follow-up appointments around my work and not have to take regular leave. Fast-forward 18 months and Henry has been in remission now for over a year and is back to normal – much to our relief (and our considerably lighter bank account).

Charmayne Hales

I’m extremely grateful to be able to access Telstra’s All Roles Flex. It allows me the flexibility to complete school drop-offs and pick-ups, plus I can participate in school activities. I get the best of both worlds – my career and not missing out on the once-in-a-lifetime events in my daughter’s life. On top of that, it means I can live where I love – regional Victoria. While I do travel into the Melbourne office from time to time, I have the flexibility to work out of Telstra’s Wendouree office in Ballarat. I have complete work-life balance, allowing me more time with my family and my passions – horse riding and breeding pure-bred cats.

Emma McClelland

As a parent of a child with a genetic disorder that prevents them from creating serotonin – which is what makes people happy – the ability to work from home has been invaluable. Prior to the diagnosis, my child’s mental health was very tenuous, and we had a period where lockdown was required. Had I worked for another organisation, I am not sure I would have been able to support my child’s recovery and ongoing needs and appointments. I am very lucky to have had such support and flexibility.

Judith Newton

Being able to work flexibly enables me to pursue my passion and still have a family life with my husband and – of course – work full-time! I can keep my horses in competition and at their peak because I can attend needed daytime appointments with them to keep them healthy and work them in daylight (particularly relevant in winter) to keep them, and I, fit.

Working from home when we have an appointment means I am onsite when required which minimises the time impact in work hours and allows me to have a more normal after-hours life – I don’t have to work all evening to catch up as I don’t have travel time.

Telstra’s purchased leave policy has also been helpful as I can take additional time to attend clinics and competitions, whilst still having “normal” family holidays. Thanks to this, I have won a double title at the South Australian State Show Jumping Championships (2017) with one horse and an amateur title at the South Australian State Dressage Championships (2019) with the other.

These are my boys – the grey is Sea Sabre (showjumping) and the chestnut is Sea Sprite (dressage).

Tamara Somers

As a single parent and a sufferer of two chronic illnesses, All Roles Flex is the difference between being able to work full-time and not being able to at all. This gives me the ability to be financially independent, which I wouldn’t be if I couldn’t work full-time flexibly.

I work from home three days a week so I can manage medical appointments and kids’ activities. I love that my leader trusts me to deliver results and is not concerned by when or where I work, and that I feel like a valued team member even though I only see most of my team one day a week.