We know how important it is to find the right information fast when you’re online. We’ve been listening to your feedback – the good, the bad and the sometimes ugly – and one of the things you’ve consistently told us is that you want us to make it easier for you to find what you’re looking for on Telstra.com. In response, we’ve removed a lot of unnecessary clutter and put all our account services in the one place so you’re wasting less of your precious time wading through information to get to the stuff you need.
Today I’m pleased to announce that we’ve introduced Google as the search engine to power telstra.com. This means that we’ve got our very own version of Google’s search capability, powering your search queries so you can get the right information, fast.
Many of you would already take advantage of the advanced functionality of Google.com, and some of the key benefits include:
- Popular or most common results will appear first at the top.
- If your typing is as bad as mine, Google will take a pretty good stab at what you meant to type and display the relevant results as well as the “Did you mean…?”, so you can type it again if it’s wrong.
- You’ll see results from not only our site, including answers to frequently asked questions, but also discussions on CrowdSupport™ all in the one spot, at the same time.
Powering our search with Google is just another way we’re trying to make life easier for you. You’ll find a search box on the top right corner of nearly every page on Telstra.com so try it today and as always, let us know what you think. Your feedback is changing the way we operate, for the better.