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End of an era as we prepare for retirement of copper services


Posted on February 19, 2015

3 min read

The countdown is on, with the retirement of copper services in 12 more communities across Australia commencing tomorrow.

The towns and areas with a disconnection date of 20 February are parts of Hobart, St Helens, Launceston, South Morang, Ngunnawal, Darwin City, Gosford, Kiama, Coffs Harbour, Penrith, Townsville, Toowoomba and Aspley.

If you’re living in these areas and you’re yet to switch to the NBN, it’s time to place your order today to help avoid any service disruption. Otherwise you might find yourself without a landline and broadband service. 

So what exactly gets switched off? In line with the government’s NBN policy traditional copper-based phone and internet services will be suspended for a short period of time and then disconnected permanently. These include:

  • Home phones (copper services)
  • ADSL, ADSL2 and ADSL2+ internet services
  • Telstra BigPond

Moving to the NBN is actually pretty straight forward. Our staff are specially trained to take you through the different NBN phone, broadband and bundle options and are ready to take your NBN order, you can contact us on 1-800-T-FIBRE (personal customers) or 1800 659 616 (business customers).

We’re working to make the move as straight-forward as possible for everyone. For example, with Telstra as your service provider we will coordinate your connection appointments and can send out a skilled technician (fees may apply) who helps from start to finish. We also offer eligible customers the option to complete their NBN installation themselves with our standard installation option which includes self install, providing customers with greater choice and flexibility.

If you operate a business, transferring services onto the NBN can take a little more time and coordination, so we’re urging you to put your order in now to prevent you from experiencing any network disruptions.

Following the disconnection date, Telstra landline customers should continue to be able to make outgoing calls only to Triple Zero and Telstra customer service numbers for a limited time following the suspension of their services before they move into permanent disconnection.

What you need to do if you’re yet to move to the NBN

  1. Immediately place an NBN order by visiting your local Telstra store or Telstra Business Centre, or by calling 1-800-T-FIBRE (personal customers) or 1800 659 616 (business customers).
  1. Customers using a medical alarm or alert (or their family member, carer or friend) should check with their device provider that their device is compatible with NBN and also record the medical alarm on the NBN Co Medical Alarm Register by calling 1800 227 300 or completing the online form on the NBN website.

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