As wild weather lashes the NSW mid-north coast and surrounding areas, we’ve organised an assistance package for our residential and small business customers in affected areas who have been evacuated or who have lost services due to the impact of this strong weather.

Heavy rain and storms have caused flooding and extensive damage across the mid-north coast of New South Wales. The strong weather is expected to continue to affect a large part of the state in coming days, and we’ve already seen evacuation orders in some areas reported due to rising floodwaters.

We know that when you’re doing it tough, it’s more important than ever to reach out to family and friends. We’ve activated an assistance package that gives our customers both short- and long-term measures to help out; that assistance can range from extra data on your mobile and free call diversions to a one-off credit to help cover the cost of getting a fixed phone service back up and running.

Our assistance package gives Telstra customers access to free and interim services during short-term impacts from this damaging weather, with long-term measures also available for customers who have suffered severe damage or loss of their homes and businesses.

Customers impacted by the recent strong weather conditions include those in the following postcodes and suburbs:

NSW North Coast and Mid North Coast

2250 – Central Coast & surrounds
2251 – Central Coast & surrounds
2256 – Central Coast & surrounds
2257 – Central Coast & surrounds
2261 – Central Coast & surrounds
2287 – Newcastle & Lake Macquarie
2289 – Newcastle & Lake Macquarie
2292 – Newcastle & Lake Macquarie
2303 – Newcastle & Lake Macquarie
2305 – Newcastle & Lake Macquarie
2311 – Dungog & surrounds
2315 – Port Stephens & surrounds
2316 – Port Stephens & surrounds
2320 – Maitland & surrounds
2321 – Cessnock & surrounds
2321 – Dungog & surrounds
2321 – Maitland & surrounds
2321 – Mid Coast & surrounds
2324 – Newcastle & Lake Macquarie
2324 – Port Stephens & surrounds
2325 – Cessnock & surrounds
2334 – Cessnock & surrounds
2335 – Cessnock & surrounds
2350 – Armidale
2372 – Mid Coast & surrounds
2372 – Tenterfield
2420 – Dungog & surrounds
2422 – Mid Coast & surrounds
2425 – Mid Coast & surrounds
2426 – Mid Coast & surrounds
2428 – Mid Coast & surrounds
2429 – Mid Coast & surrounds
2429 – Port Macquarie Hastings & surrounds
2430 – Mid Coast & surrounds
2431 – Kempsey & surrounds
2439 – Port Macquarie Hastings & surrounds
2440 – Kempsey & surrounds
2441 – Kempsey & surrounds
2441 – Nambucca Valley & surrounds
2441 – Port Macquarie Hastings & surrounds
2443 – Port Macquarie Hastings & surrounds
2444 – Port Macquarie Hastings & surrounds
2445 – Port Macquarie Hastings & surrounds
2446 – Port Macquarie Hastings & surrounds
2447 – Nambucca Valley & surrounds
2448 – Nambucca Valley & surrounds
2449 – Nambucca Valley & surrounds
2450 – Coffs Harbour & surrounds
2452 – Coffs Harbour & surrounds
2453 – Bellingen & surrounds
2454 – Bellingen & surrounds
2456 – Coffs Harbour & surrounds

Sydney Metro & Greater Sydney Area

2040 – Inner West & surrounding suburbs
2041 – Inner West & surrounding suburbs
2049 – Inner West & surrounding suburbs
2069 – Ku-ring-gai & surrounding suburbs
2070 – Ku-ring-gai & surrounding suburbs
2071 – Ku-ring-gai & surrounding suburbs
2072 – Ku-ring-gai & surrounding suburbs
2073 – Ku-ring-gai & surrounding suburbs
2074 – Ku-ring-gai & surrounding suburbs
2075 – Ku-ring-gai & surrounding suburbs
2076 – Ku-ring-gai & surrounding suburbs
2077 – Hornsby & surrounding suburbs
2083 – Hornsby & surrounding suburbs
2084 – Northern Beaches & surrounding suburbs
2101 – Northern Beaches & surrounding suburbs
2102 – Northern Beaches & surrounding suburbs
2103 – Northern Beaches & surrounding suburbs
2104 – Northern Beaches & surrounding suburbs
2105 – Northern Beaches & surrounding suburbs
2106 – Northern Beaches & surrounding suburbs
2107 – Northern Beaches & surrounding suburbs
2108 – Northern Beaches & surrounding suburbs
2118 – The Hills & surrounding suburbs
2120 – Hornsby & surrounding suburbs
2121 – Hornsby & surrounding suburbs
2125 – The Hills & surrounding suburbs
2131 – Inner West & surrounding suburbs
2143 – Canterbury Bankstown & surrounding suburbs
2144 – Cumberland & surrounding suburbs
2145 – Cumberland & surrounding suburbs
2146 – Blacktown & surrounding suburbs
2148 – Blacktown & surrounding suburbs
2150 – Parramatta & surrounding suburbs
2151 – Parramatta & surrounding suburbs
2151 – The Hills & surrounding suburbs
2153 – Parramatta & surrounding suburbs
2153 – The Hills & surrounding suburbs
2154 – The Hills & surrounding suburbs
2155 – Blacktown & surrounding suburbs
2155 – The Hills & surrounding suburbs
2156 – Hornsby & surrounding suburbs
2156 – The Hills & surrounding suburbs
2157 – Hornsby & surrounding suburbs
2157 – The Hills & surrounding suburbs
2158 – Hornsby & surrounding suburbs
2158 – The Hills & surrounding suburbs
2159 – Hornsby & surrounding suburbs
2160 – Cumberland & surrounding suburbs
2161 – Cumberland & surrounding suburbs
2161 – Fairfield & surrounding suburbs
2162 – Canterbury Bankstown & surrounding suburbs
2163 – Canterbury Bankstown & surrounding suburbs
2163 – Fairfield & surrounding suburbs
2166 – Fairfield & surrounding suburbs
2170 – Liverpool
2171 – Camden & surrounding suburbs
2176 – Fairfield & surrounding suburbs
2177 – Fairfield & surrounding suburbs
2190 – Canterbury Bankstown & surrounding suburbs
2196 – Canterbury Bankstown & surrounding suburbs
2197 – Canterbury Bankstown & surrounding suburbs
2199 – Canterbury Bankstown & surrounding suburbs
2200 – Canterbury Bankstown & surrounding suburbs
2203 – Inner West & surrounding suburbs
2204 – Inner West & surrounding suburbs
2229 – Sutherland & surrounding suburbs
2230 – Sutherland & surrounding suburbs
2232 – Sutherland & surrounding suburbs
2330 – Hawkesbury & surrounding suburbs
2555 – Penrith & surrounding suburbs
2556 – Camden & surrounding suburbs
2557 – Camden & surrounding suburbs
2558 – Campbelltown & surrounding suburbs
2559 – Campbelltown & surrounding suburbs
2560 – Campbelltown & surrounding suburbs
2560 – Wollondilly & surrounding suburbs
2564 – Campbelltown & surrounding suburbs
2565 – Campbelltown & surrounding suburbs
2566 – Campbelltown & surrounding suburbs
2567 – Camden & surrounding suburbs
2569 – Wollondilly & surrounding suburbs
2570 – Camden & surrounding suburbs
2570 – Wollondilly & surrounding suburbs
2571 – Wollondilly & surrounding suburbs
2572 – Wollondilly & surrounding suburbs
2573 – Wollondilly & surrounding suburbs
2574 – Wollondilly & surrounding suburbs
2745 – Penrith & surrounding suburbs
2747 – Penrith & surrounding suburbs
2748 – Penrith & surrounding suburbs
2749 – Penrith & surrounding suburbs
2750 – Penrith & surrounding suburbs
2753 – Hawkesbury & surrounding suburbs
2753 – Penrith & surrounding suburbs
2754 – Hawkesbury & surrounding suburbs
2756 – Hawkesbury & surrounding suburbs
2756 – Hornsby & surronding suburbs
2757 – Hawkesbury & surrounding suburbs
2758 – Hawkesbury & surrounding suburbs
2759 – Penrith & surrounding suburbs
2760 – Blacktown & surrounding suburbs
2760 – Penrith & surrounding suburbs
2762 – Blacktown & surrounding suburbs
2763 – Blacktown & surrounding suburbs
2765 – Blacktown & surrounding suburbs
2765 – Hawkesbury & surrounding suburbs
2765 – Penrith & surrounding suburbs
2768 – Blue Mountains & surrounding suburbs
2769 – Blacktown & surrounding suburbs
2770 – Blacktown & surrounding suburbs
2773 – Blue Mountains & surrounding suburbs
2774 – Blue Mountains & surrounding suburbs
2775 – Hawkesbury & surrounding suburbs
2775 – Hornsby & surrounding suburbs
2776 – Blue Mountains & surrounding suburbs
2777 – Blue Mountains & surrounding suburbs
2785 – Blue Mountains & surrounding suburbs

Local Government Areas around NSW

2360, 2361 – Inverell Local Government Area
2370 – Glenn Innes Severn Local Government Area
2400 – Moree Plains Local Government Area
2402 – Gwydir Local Government Area
2470 – Richmond Valley Local Government Area
2475 – Kyogle Local Government Area
2480 – Lismore Local Government Area
2795 – Bathurst Local Government Area

If you’re a Telstra customer living in one of the areas we’ve listed, we’ll send you an SMS with a link to request a disaster assistance package. You can also find out more about our disaster assistance packages here.

If you need a temporary diversion for a landline phone to an alternate number, or for other long-term assistance, please contact us. If you’re in a disaster-impacted area, give us a call on 1800 888 888 to speak with our disaster assistance team.

Further information on disaster assistance from the Federal Government is available on the Disaster Assist website, and from the State Government at Service NSW’s Disaster Assistance Finder website.

Our assistance packages for affected customers can include the following:

Short term measures (for Telstra customers who have suffered a short-term impact, evacuation or fault):

● Free use of Telstra public payphones in the affected areas

● Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier

● 25GB data pack for post-paid mobile customers (30 day expiry, not transferrable to another service)

● 25GB data and free calls for pre-paid mobile customers (30 day expiry, not transferrable to another service)

Long-term measures (for Telstra customers who have suffered severe damage to or loss of their premises):

● Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the disruption.

● In addition, Telstra will apply a one-off credit up to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:

○ Connection of a Telstra fixed phone service at one temporary residence

○ Re-connection of a Telstra fixed phone service at the customer’s original permanent premises