We’re offering disaster assistance after Tropical Cyclone Ilsa

We will be offering several disaster assistance measures for those in the affected areas.
Luke Hopewell · 14 April 2023 · 3 minute read
Rescue workers standing in flood waters after a disaster.

You may have seen that Tropical Cyclone Ilsa, a Category Five storm, hurtled into the Western Australian coast on Friday 14 April. While the impact could have been far worse, this powerful storm has still affected some residents. We know it’s distressing, and we want to help you stay in touch.

We will be offering several disaster assistance measures for those in the affected areas.

Areas eligible for Telstra Disaster Assistance

Here are the areas where we’ve activated disaster assistance.

Western Australia

Areas eligible for disaster assistance after Tropical Cyclone Ilsa

  • Marble Bar area,
  • Nullagine area,
  • Pardoo

Available Telstra Disaster Assistance packages 

We’ve activated an assistance package that gives our customers measures to help out. Our assistance package gives Telstra customers, who have suffered severe damage or loss of their homes and businesses, access to free and interim services to mitigate short-term impacts caused by damaging weather.

Our assistance packages for affected customers can include the following:

Short-term measures (for Telstra customers who have suffered a short-term impact, evacuation or fault):

  • Free use of Telstra public payphones
  • Free use of Telstra Air payphone hotspots
  • Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier
  • 100GB data pack for eligible post-paid mobile customers (30-day expiry, not transferrable to another service)
  • 25GB pre-paid data and free calls for Telstra and Boost Pre-Paid customers (30-day expiry, not transferrable to another service)

Find out more about our disaster assistance packages, or call our dedicated disaster assistance line: 1800 888 888. You can set up call diversions on Telstra.com.

How to get Telstra Disaster Assistance packages

If you’re a Telstra customer living in one of the areas we’ve listed above, we’ll send you an SMS with a link to request a disaster assistance package. If you don’t receive that SMS, you can call to activate it on our dedicated disaster assistance line: 1800 888 888. You can also contact us here.

Further information on disaster assistance from the Federal Government is available on the Disaster Assist website.

By Luke Hopewell

Editor, tech expert and Senior Specialist Writer at Telstra Exchange

Luke Hopewell is an editor, tech expert and Senior Specialist Writer at Telstra Exchange. Luke joined Telstra in 2019 where he has had the privilege to help bring stories to life in a unique and human way. He was previously the head of editorial at Twitter Australia and the editor of cult tech site Gizmodo. For over a decade, Luke’s passion for technology has always driven him to seek out the latest gadgets and game-changers, and help others to understand how it all works. In another life he was a cyber security specialist where he sought to educate people about how to stay safe online. When he's not writing, he's getting outdoors and patting all the nice dogs he meets.