In the fast-paced landscape enterprises operate in, there is little room or time for human error when it comes to network service delivery.
Knowing this, we at telkomtelstra, Telstra’s Indonesian joint venture, alongside Jawdat Technology, wanted to improve the network experience for enterprise customers through the use of digital technology. We relied on artificial intelligence (AI) to develop a service called Delivery Bots or ‘Dbots’. Dbots are a new approach to service delivery, using software to replicate human interaction within network devices.
It is the intricate technology behind Dbots that makes them so effective in improving network delivery services. The software Dbots use replicates human interaction within networks. This allows Dbots to manage processes such as device staging, testing and configuration, which are all automated. By employing AI technology, Dbots have reduced the occurrence of human error. This has made service delivery seamless, efficient and cost effective. In fact, Dbots have been found to reduce the time of Customer Premises Equipment (CPE) activation by 83 per cent. Overall efficiency has risen by 82 per cent for list of activities, and a further 82 per cent on time consuming per-device. Additionally, to support efficiency, Dbots have a large capacity of 2304 for device migration per 24-hour day.
Currently, Dbots are integrated in telkomtelstra’s cloud platform. Here, they automate service delivery for Manager Network Services (MNS) customers. By using cloud technology, Dbots boost enterprise productivity and efficiency. It does this through the automated approach, which reduces complexity and project resources while increasing delivery time. Dbots currently sit in borderless cloud, giving the technology the potential to serve companies not just in Indonesia, but all over the world.
Dbot technologies improvement to service delivery for enterprise customers has not been unnoticed and we are extremely proud of this. Telkomtelstra was recently awarded the Best Innovation Award for our delivery robots at the Asia Communication Award. The Award recognised Dbots for their revolutionary approach to managed network services and impact improving business efficiency.
We believe this is only just a starting point for us, and look forward to more innovative technologies to serve our customers better. Who knows, in the future, our communication with customers could be as simple as “beam me up” Telstra.