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Cyclone Yasi update No 7

Telstra News

Posted on February 10, 2011

3 min read

*Update 11 Feb*

By the end of this week, Telstra will have completed the major restoration works of the landline and mobile network in areas affected by Cyclone Yasi. We continue to focus on fixing individual customer faults and repairing damaged roadside cabinets and pillars to get more landline and broadband customers connected.

In the past 24 hours, we have seen a further 8,300 landlines restored, with around 3,300 remaining. We have also had a further 3,900 ADSL broadband services restored overnight, with around 800 remaining.

We have five mobile sites to restore at Mt Cudmore, Forest Beach, Mount Poverty, Murray Springs, and Wujal Wujal. Today, mobile services were restored at Picnic Bay.

Feluga exchange-damaged by Cyclone YasiWe have restored landline and broadband services from Feluga exchange, which was blown off its stumps during the Cyclone.

Some landline/broadband services are still out in Atherton, Cairns, Townsville, Tully, Ingham and Innisfail.

The main issue affecting landline and mobile services is lack of power. We now have more than 80% of our network sites with mains power. At the height of Cyclone Yasi there were around 682 Telstra sites without mains power. Power has now been restored to 546 of these sites.

Our crews, with Ergon Energy and emergency service organisations, have worked hard to restore 150 mobile towers, more than 88,000 landlines, and more than 29,000 broadband ADSL services.

Some customers in restored areas may still have faults where the equipment in or around their home or business has been damaged. We currently have a large number of customer-reported faults in North Queensland, however we have 300 Telstra staff on the ground working to get more of our customers reconnected. We ask our customers to be patient during this time and want them to know we are working as hard to clear as many faults as possible.

To report a fault:

  • Residential: 13 22 03
  • Telstra Business customers: 13 29 99
  • Telstra Enterprise and Government customers: 1800 730 062

Information for customers:

Telstra Country Wide teams have begun establishing wireless internet and free voice services at each of the recovery centres. The local teams have also distributed free mobile phones for customers who have lost their mobile or who have no other communication methods at present.

All Telstra Shops in north and far north Queensland have also been stocked up with emergency prepaid mobile handsets and corded home phones, which are provided at no cost for members of the community affected by Cyclone Yasi.

The local team are also working with charity groups and government agencies to distribute free corded phones for community members still without power.

Update – 11 FEBRUARY 2011

Telstra today advised that its network is operating at normal levels, in the wake of Cyclone Yasi.

Since the Cyclone hit North Queensland last week, more than 150 mobile towers, 88,000 landlines, and 29,000 broadband ADSL services have been restored.

However, there will be customers in restored areas who may still have individual service faults where the equipment in or around their home or business has been damaged.

In the past 24 hours, 1,600 landlines and 580 ADSL services were restored, with 1600 and 200 remaining respectively.

Two mobile sites are awaiting restoration at Murray Springs, and Wujal Wujal. Mobile towers at Mt Cudmore, Forest Beach and Mount Poverty are back in operation.

300 Telstra staff are attending to the large number of customer-reported individual faults in North Queensland.

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