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Cyclone Yasi Update No 5

Telstra News

Posted on February 7, 2011

3 min read

Over the past 24 hours, more than 14,000 landline services have been reconnected with the further restoration of mains power. (44,000 reduced to 30,000)

In addition, another 6 mobile phone towers have been restored, with 50 more to go. Our mobile network is generally operating well, as impacted sites often have overlapping coverage.

Latest restorations

Mobile services have been restored at: Longslands Gap, Alice River, Mount Saunders, Seven Sisters, Karumba, Nelly Bay, Manunda, Daintree, Kinduro, Mt Myrtle, and Deep Gorge.

Landline services have been restored at: Palm Island, Wangan, Malanda, Bluewater, Yungaburra, and Ingham. While restoring network sites in these areas has brought a large number of landline services back into operation, some customers may still have faults where the equipment in or around their home or business has been damaged.

Work is underway to restore power to the Feluga exchange today after it was blown off its foundations by Cyclone Yasi. Crews are also repairing and repowering network sites in Mission Beach and the Cassowary district to get landline and broadband services connected as quickly as possible.

190 network sites remain without mains power. We have increased the number of priority sites being supported by generators to more than 90. When mains power has been returned, we will be moving generators to other key sites including Snakes Creek, Veenee, Hot Springs, and Lynd River.

We have announced an assistance package for our residential and small business customers in the region. The package provides practical assistance with phone services including: free call diversions, home line call rates from one mobile phones per house, a $50 credit for mobile customers who do not have a fixed line, and the holding of customer phone numbers and email addresses.

We remind customers that there are still a significant number of individual service faults to be repaired across the region, but we have a very large workforce on the ground, which will increase over the coming days, to get more customers reconnected. We ask our customers to be patient during this time.

To report a fault

• Residential: 13 22 03
• Telstra Business customers: 13 29 99
• Telstra Enterprise and Government customers: 1800 730 062

Telstra Stores

All Telstra Stores in the region are now open for trade.

Free calls from payphones

We have payphones which have have been switched to free local and STD calls for people without telecommunications to connect to their family and friends at the following locations:

  • Smithfield – McGregor Road – James Cook University sus Shelter
  • Trinity Beach – Trinity Beach Road – near Rabaul Street
  • Mossman – Front Street – at Post Office
  • Woree – Jasper Street – near Toogood Road
  • Earlville – Mulgrave Road – Stocklands
  • Babinda – Munro Street – outside Post Office
  • Ingham – Townsville Road – Near Ingham Exchange
  • Innisfail – Rankin Street – outside Telstra Exchange
  • Innisfail – Edith Street
  • Innisfail – Fitzgerald Esp – outside Hospital
  • Innisfail – Fitzgerald Esp – opposite RSL
  • Tully – Bryant Street
  • Tully – Butler Street – outside 5 Star Store
  • Ravenshoe – Grigg Street
  • Silkwood – Japoon Road – opposite the Post Office
  • Silkwood East – Bruce Highway – Corner of Silkwood Road

Payphones do require a supply of mains electricity, so operation of payphones will be subject to availability of mains power in the relevant area.

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