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Cyclone Yasi Preparations

Telstra News

Posted on February 1, 2011

2 min read

Telstra has activated its cyclone disaster plan for northern Queensland ahead of the coastal crossing of Cyclone Yasi. For details of how Telstra is preparing for Cyclone Yasi please see the Telstra media release: Telstra prepared for Cyclone Yasi

Tropical Cyclone Yasi

Possible disruption of services

We remind customers that during and following significant weather events, the mobile network might experience extremely heavy load due to the high volume of call attempts being made within a concentrated area or damage to network infrastructure.

Standby equipment is available in key regional centres but we know from our experience with other cyclones that the greatest difficulty with restoring services is access to mains power after a destructive weather event.

The destruction of infrastructure or power outages caused by winds and localised flooding also have the potential to interfere with the provision of telecommunications services.

Temporary closure of north Queensland call centres

As a staff safety measure, we will be temporarily closing several call centres based in north Queensland. As a result, customers may experience some delay in reaching our teams, however, all calls will be diverted and answered by other centres.

Further updates to come

We’ll undertake a full assessment of network damage and provide further advice when Cyclone Yasi hits the Queensland coast.

To report a fault

Customers should call Telstra on 13 22 03 to report faults.

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