Telstra Area General Manager Rachel Cliffe said Cyclone Debbie has caused widespread damage and has impacted some Telstra services.
“Telstra has a number of additional resources in the area and ready to use as soon as the cyclones passes, and the emergency services advise our teams that it is safe to enter the affected areas,” said Ms Cliffe
“We understand this is a terrible time for anyone who has been affected by the cyclone and hopefully this package will help people as they work through this time.”
Customers are encouraged to call Telstra on 132 203 (then enter their full home phone including area code when prompted) to report a fault and register for the assistance package if they have had to evacuate their home or have lost their home.
Areas covered by Telstra’s Disaster Relief Package:
AIRLIE BEACH, AIRVILLE, ARKENDEITH, AYR, BLOOMSBURY, BRANDON, BRIABA, BOWEN, CONWAY, DALBEG, GUMLU, CANNON VALLEY, CLAREDALE, DELTA, COLLINSVILLE, DINGOBEACH, GIRU, HOME HILL, INKERMAN, JARVISFIELD, KELSEY CREEK, LETHEBROOK, LEICHHARDT RANGE, MIDGE POINT, MILLAROO, MONA PARK, NORTH GREGORY, PROSERPINE, QUEENS BEACH, SHUTE HARBOUR, WAGOORA, WATERSON, WUNJUNGA, YAKAPARI, WALKERSTON, TE KOWAI, SLADE POINT, SEAFORTH, SEPTIMUS, ROSELLA, PAGET, NORTH MACKAY, MIRANI, KUTTABUL, HOMEBUSH, GARGETT, FINCH HATTON, FARLEIGH, ETON, EIMEO, DALRYMPLE HEIGHTS, BUCASIA, ALICE RIVER, ALLIGATOR CREEK, BINGEGANG, CARMILA, CAMPWIN BEACH, CLAIRVIEW, CONNORS RANGE, COLSTON PARK, COPPABELLA, DYSART, GLENDEN, HAY POINT, KOUMALA, MICLERE, MIDDLEMOUNT, MORANBAH, MOUNT COOLON, MUNBURA, NEBO, SARINA, SHINFIELD, THE CHASE
Telstra’s relief packages can include the following:
Short term measures (for Telstra customers who have a short term impact – temporary evacuation of premises or temporary fault):
The above offers are applicable until network damage in the area due to the cyclone is repaired, or while customers remain evacuated, for a maximum period of three months from the date of the cyclone.
Affected Telstra mobile customers who do not have a Telstra home phone can receive a one-off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).
Long term measures (for Telstra customers who have suffered severe damage to or loss of their premises):
Affected customers should call Telstra on 132 203 (then enter their full home phone including area code when prompted) to report a fault on their services and/ or to register for the assistance package offers.
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