As governments and agencies around the world move to contain COVID-19, we’re also taking the right precautions to look after the wellbeing of our people.

With global events now unfolding very quickly, we’ve made the decision to move to full work from home arrangements for Australian-based office staff effective next week. These arrangements will remain in place until the end of March at a minimum.

We want to highlight that this is not due to a case of COVID-19 within our team. This unprecedented situation requires decisive action, and it’s important we are flexible and ready to adapt to this evolving situation. Getting ahead of things now will mean we are prepared should the issue escalate quickly. We need to maintain our focus on serving our customers and the essential role we play in connecting Australians.

To be clear, this step is not an action or represent a point of view from Telstra on the medical nature of the health risks. It is a practical response to decisions and guidelines from experts being made around us.

It is important to note there are some essential operations that cannot be fulfilled remotely, including store and field teams, call centres, and some other functions. We will continue to have additional procedures and safeguards in place for teams not able to work from home.

Other changes implemented from today include cancellation of all events and meetings of more than 25 people, effective today, including the remainder of the Telstra Business Women’s Awards events. We will also be cancelling domestic air travel unless absolutely necessary.

In the meantime, we encourage both our people and our customers to follow the guidance of the Federal Health Department on how to protect yourself and limit the spread.