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Complying with the Privacy Act

Telstra News

Posted on October 11, 2014

1 min read

A journalist has recently published an article detailing a request he made of Telstra for data and personal information relating to the use of our services under the Australian privacy regime.

We take the privacy of our customers very seriously. The Privacy Act sets out the rules for protecting the privacy of our customers and we comply with it.

We make the personal information we hold on our customers, such as their name, address and phone number, available to them through our bills and our My Account service. Our bills and My Account also contains service related information, such as who customers have called and for how long.

We don’t believe the Privacy Act requires us to extract all network data and provide it upon request to customers.

The full details on Telstra’s privacy policy and our commitment to protect the privacy of our customers and comply with the law are available on our website.