Celebrating 20 years at our Global Operations Centre
Posted on August 30, 2019
3 min read
This week, we’re celebrating the 20th birthday of our Global Operations Centre in Clayton, Victoria.
The state of the art facility took six years to develop and build, and cost $35 million.
Our entire network across Australia and overseas is monitored around the clock from this one site.
“When the GOC was put together it was the first facility of its kind in the world, we believe, that managed both copper networks and optical networks from a single place,” said Ian Wood, who leads this Centre and the IT Command Centre.
The GOC’s stunning centrepiece is a massive digital video wall. It measures 24 metres long and 2.5 metres high. It enables staff to monitor Telstra’s fixed, broadband, satellite, broadcast television, data and mobile networks in real time. The surveillance hall itself is more than four times larger than NASA’s Houston control centre.
The GOC has monitored over a trillion local calls since opening and hundreds of billions of text messages.
“As technology has evolved, we’ve moved more into the optical networks and undersea cable networks,” Mr Wood explained.
“Telstra’s been a leader in many technologies and 4G, 5G are examples of those technologies and the teams here are well integrated into both the product side of our business as well as the technology side of our business, therefore when these technologies go live, we are well prepared to support them.”
“I think that celebrating 20 years is a significant milestone not just for the people who are here today, but importantly for the people who have come before us. I think the important thing is to reflect on the history of who’s been here and supported our communities in Australia.”
“There’s been hundreds of technicians and engineers move through our centre, and every single one of them has been passionate about customers, our community and ensuring that Telstra is the best we can possibly be,” Mr Wood said.
As we move into the 2020s and the deployment of 5G throughout Australia, there is an excitement at the GOC with future possibilities.
“Our goal is to become the centre of expertise for operations within our product enablement groups, and within our engineering groups. The team at the GOC knows Operations, they’re the leaders, they’re the best and they’re a great crew,” he said.