The first Telstra Business Technology Centre to be rolled out in Victoria is now open – with our new Melbourne City centre providing expert information, personalised service and ongoing support to our small business customers from the iconic Rialto building on Collins Street.
I was proud to officially open the Telstra Business Technology Centre at Melbourne City today, and to meet the dedicated team of experts who will be available both for walk-ins and by appointment to offer a one-stop-shop for advice to our small and medium-sized business partners.
Our Business Technology Centres are designed with the needs of business owners and operators in mind – no matter how simple or how complex their operations are. The staff at our Centres are highly trained with expertise in our small business solutions, whether you need to set up a website or e-commerce store, if you want a cloud service for your digital operations, or if you have more traditional needs like fixed broadband or mobile services.
The Melbourne City store is one of the 28 Telstra Business Technology Centres that we are opening around the country this year, providing bespoke support and advice to our small and medium business customers on the technology their operations need to succeed.
There are over 9000 of our small and medium business customers in the area surrounding this new Business Technology Centre in Melbourne, so we know there is a strong demand for this kind of personalised support. We know that the needs of small and medium-sized businesses are constantly changing and evolving as technology evolves, and we know you want guidance on the best and most effective ways to grow their operations.
Our ongoing partnership with cloud technology provider Oreta means that our Melbourne City centre can address the increasingly complex technology needs of businesses, with experts on hand in cloud services, security and multi-site networks for larger operations. An experience centre inside our new offices will also showcase the latest technology and solutions from our partners, including products from Cisco, Microsoft and Google. Telstra and Oreta have grown their relationship over time. Now, as a full-service partner, Oreta is a trusted business advisor for Telstra’s customers bringing together technology vendors and Telstra’s world-class connectivity to deliver genuine customer-centric solutions to meet the unique needs of business customers.
We’ve also recently launched Account Management Support for all our small business customers, irrespective of their size or their spend with us. We hope this is a boon for time-poor business owners – by offering them personalised support from a specialised team with extended operating hours, we want to take the burden of managing Telstra services off the hands of business owners to give them more to run their business more effectively. We will continue to roll out our Telstra Business Technology Centres around Australia throughout this year and the next. We’ve made many changes to the way we work with small business as part of our T22 strategy, and we’re always listening to better understand the needs of customers now and in the future.