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Bringing businesses the technology they need to succeed

Small Business

Posted on March 4, 2019

3 min read

We’re opening the first of our 28 brand new Business Technology Centres around Australia in Townsville, the economic gateway to North Queensland. Our new Business Technology Centres will cater to small and medium business operators, giving them guidance and advice on the best technology solutions for their specific needs.

In 2019, a small business needs more than just a mobile phone plan and a website if it wants to excel. These days, it’s all about cloud storage and software as a service, data networks and IP phones, and high-quality hardware and software built for business.

We’re making these specialised services available to a wider range of businesses with the launch of our Telstra Business Technology Centres across Australia. We’re introducing a new way of interacting with our small business customers, too – we’re here to offer our advice and expertise in business, not just to sell you more, and to help you build relationships with our own partners in world-class technology – providers like Microsoft and Cisco.

A Telstra Business Technology Centre is set up to be a one-stop shop for our small and medium business customers – bringing together a team of highly trained staff with expertise in small business and our leading range of small business technology solutions – everything from website and e-commerce platforms to fixed broadband, nbn and mobile services. More complex technology needs require more complex service and support, and we understand that in an increasingly digital world your business’s connectivity and reliability are paramount.

We chose Townsville as the home of our first Business Technology Centre in recognition of its importance as a major economic gateway for the North Queensland region. It has varied industries and more than 2000 businesses of all sizes – but despite being a major regional centre, there are limited choices for small and medium businesses when it comes to accessing new technology. We’ll now be making the most advanced software and technology business solutions available to businesses of all sizes as we open new Business Technology Centres across the country.

The rollout of Telstra Business Technology Centres across the country is part of our T22 strategy to simplify our offerings for customers and to reduce unnecessary complexity. Recently, we announced a major revamp to our plans for businesses bringing many much-demanded features like dedicated service and support for business customers, unlimited data on selected Business Bundle mobile plans, and Platinum for Business 24/7 tech support.