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Australia’s biggest streaming areas revealed

Devices

Posted on November 14, 2017

3 min read

As more households connect to the nbn network and streaming entertainment soars in popularity, Australia’s demand for data is reaching new levels.

To provide our customers with peace of mind as their data habits continue to grow, today we’re launching our first ever home broadband bundles with unlimited data allowances for new and existing customers on $99 and above plans.

To celebrate, we’ve revealed the nation’s top streaming areas.

Pakenham in Victoria tops the list as Australia’s biggest streamers on Telstra TV while NSW is the highest streaming Telstra TV state.

The top streaming areas in each state are:

·         Victoria – Pakenham·         SA – Mt Gambier
·         NSW – Dubbo·         TAS – Devonport
·         QLD – Berrinba·         NT – Gillen
·         WA – Baldivis·         ACT – Nicholls

Streaming entertainment content has become a way of life for Australians with around two thirds of us now streaming our favourite shows and in the past year alone, traffic carried over our fixed network has increased by 40%.

The data offering will roll out to customers from today, with all customers on $99 and above home broadband plans receiving unlimited data by the end of the month.

We’ll also be giving existing customers on plans under $99 a major data boost, automatically at least doubling their existing plan allowances.

New customers taking up the $99 Home Internet Entertainment Bundle will receive unlimited data, the new Telstra TV, one Foxtel Now Starter pack for three months (minimum cost $2475 on a 24-month plan) and a Telstra Gateway Frontier modem.

With its ability to blend the traditions of live TV with the convenience of streaming and mobile entertainment, the Telstra TV, alongside our refreshed home broadband unlimited bundles, provides our customers with unrivalled entertainment offerings. Check out our full list of Australia’s top Telstra TV streamers:

New South Wales:

1. Dubbo
2. Port Macquarie
3. Orange
4. Broken Hill
5. Griffith
6. Goulburn
7. Rutherford
8. Parkes
9. Mudgee
10. Coffs Harbour

Victoria:

1. Pakenham
2. Mulgrave
3. Point Cook
4. Berwick
5. Mildura
6. Warrnambool
7. Craigieburn
8. Sunbury
9. Echuca
10. West Wodonga

Queensland:

1. Berrinba
2. Upper Coomera
3. Caboolture
4. North Lakes
5. Kirwan
6. Buderim
7. Emerald
8. Redland Bay
9. Pimpama
10. Narangba

Western Australia:

1. Baldivis
2. Ellenbrook
3. South Hedland
4. Byford
5. Butler
6. Halls Head
7. Dalyellup
8. Kewdale
9. Australind
11. Yanchep

South Australia:

1. Mt Gambier
2. Murray Bridge
3. Mt Barker
4. Paralowie
5. Port Lincoln
6. Whyalla Norrie
7. Roxby Downs
8. Parafield Gardens
9. Salisbury North
10. Andrews Farm

Northern Territory:

1. Gillen
2. Nhulunbuy
3. Larapinta
4. Katherine East
5. Casuarina
6. Tennant Creek
7. Darwin City
8. Larrakeyah
9. Bakewell
10. Muirhead

Tasmania:

1. Devonport
2. Glenorchy
3. Ulverstone
4. Claremont
5. Latrobe
6. Newnham
7. Kingston
8. Longford
9. Howrah
10. Youngtown

Learn more about Telstra’s new bundle plans.

Customers signing up to a plan below $99 on or after 31 October already have either double the data of our previous plans under $99, additional call inclusions, or a lower monthly cost and so will not receive the double data bestowal.

Tags: bundles,

More data to take our customers into the streaming era

Telstra first to reach agreement with ACCC on nbn speed issues

Telstra News

Posted on November 8, 2017

3 min read

Internet speeds are a key issue for customers as they migrate to the nbn. Not all homes can receive the maximum speed, especially on the higher speed tiers sold by nbn co to Retail Service Providers (RSPs), due to the underlying technology being rolled out by nbn and other factors.

The ACCC has today accepted an undertaking from Telstra as part of Telstra’s ongoing program to improve the information customers receive about nbn speeds.

Telstra has taken the industry lead in proactively providing refunds to a small sub-set of customers who were sold nbn services where their nbn line was not capable of delivering the customer’s chosen speed tier. The remedial action will apply to less than 5 per cent of Telstra’s nbn customers. The steps taken by Telstra position it as one of the first RSPs to adopt the ACCC’s Industry Guidance for nbn Retail Service Providers issued in August 2017.

Telstra has been using robotic testers in its network for the last 18 months to ensure it is buying the right amount of connectivity virtual circuit (CVC) from nbn co to deliver the appropriate speeds to customers.

Providing a great customer experience is our number one priority and that includes giving customers as much notice as possible as they connect to an nbn service.

As it is not possible to accurately determine what speed the nbn can deliver to a customer prior to connection, we have been reviewing the speeds of customers who take up a speed boost on their FTTN or FTTB nbn services after connection. We have been undertaking this review since May 2017 and, where we identify they cannot attain the benefit of the speed boost, we have been contacting them to provide refunds.

We also give these customers the option to move to a different speed tier, or to cancel their contract altogether.”

Telstra will begin contacting other affected customers, who represent a small sub-set of our total nbn customer base, over the next few weeks, and there is no need for customers to contact Telstra.

The majority of our customers have a service that can deliver the speeds of the plan they’ve chosen, but there’s a small group whose nbn connection isn’t capable of delivering the top speeds and that is who we’ll be in touch with.

We have changed our advertising, marketing and sales processes. We now use the standard ACCC naming convention to describe our speed plans and quote the typical speeds a customer can expect, including for the period when most people tend to use the internet.

The ACCC is conducting an industry-wide investigation and we’re pleased to be the first to reach a resolution with the ACCC.

Our focus is now on contacting affected customers, making sure they understand their options and then getting on with the job of creating an unrivalled customer experience on the nbn.

Tags: nbn,

One giant leap for mankind….

My afternoon with Stephen Conroy

Fibre in the city - Brunswick Telstra Fibre Experience Centre

More data to take our customers into the streaming era

Devices

Posted on November 2, 2017

2 min read

Later this month we will start giving our home broadband customers a major data boost.

We’re at least doubling existing plan allowances and introducing unlimited data on our $99 and above plans to meet our customers’ ever-growing demand for data in the home.

We’re doing this because we want to make sure our new and existing customers have the data they need to power their increasingly connected households.

The data gift will be given to Telstra home broadband customers on ADSL, cable and nbn plans, without them needing to change to one of our new bundles.

In the past year alone, customers on our fixed network have used around 40% more data than they did the year before.

With more than a third of our home broadband customers now connected to the nbn network and millions more set to make the switch soon, we expect demand to grow – especially as Australians embrace streaming entertainment.

The extra data will give customers peace of mind that the whole household can keep up with their favourite entertainment.

We’ll release more details soon.

 

Customers signing up to a plan below $99 on or after 31 October already have either double the data of our previous plans under $99, additional call inclusions, or a lower monthly cost and so will not receive the double data bestowal.

Customers receiving a data boost don’t need to do anything. We’ll write to you with the details and apply this to your account automatically. For more information on our unlimited data offers, visit www.telstra.com/bundles

Tags: bundles, nbn,

One giant leap for mankind….

My afternoon with Stephen Conroy

Fibre in the city - Brunswick Telstra Fibre Experience Centre