Since 1995 Robert has been working in consumer affairs at Telstra. Prior to that he was employed in the community legal and financial counselling sector, in parish work, and started his working life at the Australian Atomic Energy Commission computer laboratory. Robert has a background in electrical engineering, computer science, theology, community development, public policy, communications and consumer affairs. Robert is responsible for Telstra’s consumer consultation programs, customer service charter, disability services and services for people on a low income. He is particularly interested in the role of telecommunications in encouraging “community connectedness” and in “user innovation” within the industry.