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Drone pilot gets his wings in Tasmanian telecommunications first


Posted on October 19, 2017

2 min read

Last week Richard Ord underwent training to become a Telstra drone pilot technician, a Tasmanian telecommunication first.

Following a successful trial in Queensland and New South Wales, drones will now be used in Tasmania to better assess the suitability of new sites for infrastructure, improve safety for local employees and improve repair times in the event of extreme weather or natural disasters.

The use of drone technology brings a lot of benefits to the local community and to Telstra customers – providing safer working conditions and reducing network down time.

Previously technicians had to climb towers or bring in cherry pickers which takes time, particularly in regional areas where land may be uneven or muddy.

Every picture tells a story and it’s only when you see footage taken from a drone at the top of a mobile tower that you start to understand how high up technicians are working to ensure Telstra infrastructure is working.

Drones now mean this work can be done more safely and easily and, in the event new parts and equipment need to be ordered, this can be done immediately from the ground.

As technology evolves, its changing the way we all work and connect with friends and family. We know it’s important to stay in touch and our drone pilots can now get out and check Telstra towers safely and quickly.

This is particularly important after disasters as people seek to check in on friends and family and confirm they are safe.

With 9,000 mobile network sites around Australia, delivering coverage spanning 2.4 million square kilometres, our mobile network is the largest in the country.

The maintenance of our network is key to ensuring customers get the best possible service available and using drones is revolutionising the way we inspect base stations.

Tags: Drones, Network,

It’s the network that makes it great

Riding the rails and staying connected

A man enjoying 4G coverage on the ski fields

4G coverage on the ski fields

Blackspot program rolls out to Eggs and Bacon Bay


Posted on April 6, 2017

3 min read

How does a small, picturesque area in Tasmania’s Huon Valley get a name like Eggs and Bacon Bay?

Popular belief is the Bay acquired its name after Lady Jane Franklin, the wife of the 18th century governor John Franklin, ate bacon and eggs there, but it may also have been named after the red and yellow “bacon and eggs” wildflowers that grow in the area.

I learnt all this when I looked it up, using Telstra’s superfast 4GX service – state of the art mobile technology that’s recently come to Eggs and Bacon Bay for the first time, thanks to the Federal Government’s Mobile Black Spot Program (MBSP).

Under Round One of the MBSP, Telstra is rolling out expanded mobile coverage to 14 Tasmanian locations and Eggs and Bacon Bay is the first one off the boat. We also expect to add another three sites to our rollout in Tasmania under Round Two of the MBSP.

We are expanding 3G and 4G mobile coverage to 577 locations nationally under the MBSP, delivering world class mobile technology to parts of rural and regional Australia that have little to no mobile coverage.

Locals in Eggs and Bacon Bay can now talk with loved ones and customers while visitors can video call and upload photos of the beautiful bay using Telstra’s 4GX service, which brings you our  fastest 4G speeds on your 4GX device in Australia.

We have also activated four innovative 4G small cells in other Tasmanian locations to ensure more of our regional areas can access fast mobile broadband.

I’m excited to report our rollout in Tasmania ramps up from here. We expect to activate the majority of sites in the state approved under Round One by the end of this  year, delivering new, state of the art mobile technology to thousands more Tasmanians. We also expect to integrate the other three sites selected under Round Two into our schedule soon.

Significant work has been occurring behind the scenes, including design planning, community consultations, the formulation and development of planning applications and working with local councils to get the best outcome for everybody.

We know that increased coverage is the number one priority for people in regional Australia.

The success of the MBSP demonstrates that the current regulatory settings combined with public and private co-investment is the most effective way to expand mobile coverage to people in rural and regional Australia, whether they’re residents, visitors or businesses working to bring home the bacon, so to speak.

Holy Guacamole, Comboyne Has Coverage!

Mobile tower in remote Australia

Mobile coverage comes to Amata


Telstra News

Posted on May 16, 2016

2 min read


Burnie is one of Australia’s oldest and most beautiful cities and boasts an unspoilt cityscape of charming Colonial and Victorian architecture that pays tribute to the city’s elegant history.

One man who has enjoyed Burnie’s charm and elegance for many years is resident Paul Morse.

Paul and his family have been Telstra customers for more than 35 years and connected to the nbn™ in mid-2015.  Paul says the nbn has not only enhanced their entertainment capabilities and allowed Paul to work more freely from home, it has also improved medical opportunities for his daughter, Louise who needs regular medical consultations to support her health care needs.

Living so far away from her Melbourne-based specialist has proven challenging, but with the nbn, they’re now able to get essential medical support much more easily than before. The family no longer needs to spend hundreds of dollars in travel costs, with consultations now able to be done over a Skype call.

We visited the Morse family to learn more about how the nbn has changed their life for the better.

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To check if your address is NBN ready and to find out how you can get connected, visit

Things you need to know: nbn services not available to all areas or premises.  nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.

Tags: nbn,

One giant leap for mankind….

My afternoon with Stephen Conroy

Fibre in the city - Brunswick Telstra Fibre Experience Centre

Local Life: King Island

Telstra News

Posted on February 3, 2016

2 min read

Our mobile network connects people all across the country. Local Life shares a glimpse into the lives of some of our remotest communities, where the need to connect has never been greater.

Known to locals as ‘The Rock’, King Island sits roughly halfway between Victoria and the North West tip of Tasmania in Bass Strait.

Arguably most famous for its produce including cheese and dairy, beef, lobster and kelp – all of which are exported across the world, including to top chefs – King Island is also a destination for surfers and golfers.

Around 1,800 residents call The Rock home, and they’re passionate about its spectacular, rugged beauty and strong sense of community but they also love being able to connect with the people on the mainland and beyond.

So while it’s not possible to have a baby on King Island (mums-to-be generally go to Burnie in Tasmania or Melbourne), it is possible for family and friends to welcome the new baby into the world over video calls from their smartphones or computers.

As the only network service provider on the island, Telstra helps people on King Island connect to the world around them. People like local fishermen, shearers, beef farmers, journalists, and our own sole Telstra technician, Steve King.

We’ll be sharing some of their stories here over the coming days. So let’ kick off with Jim Cooper.

Steve King – Telstra Technician, King Island

Mark Mathews – Head Chef, Cape Wickham Links

Kathleen Hunter – Editor, King Island Courier

Dwayne Rooke – Deckhand, ‘Even Steven’

Anna Pimenta – Cattle Farmer

Jim Cooper – Deputy Mayor

Investing in regional Australia
Telstra is upgrading the transmission link between King Island and the Tasmanian ‘mainland’ that provides landline phone, internet and 3G mobile communication. The work is due to be finished in June this year, which will mean reduced congestion to ADSL internet services during peak periods – like afternoons and busy holiday periods – and mobile data speeds that are up to twice as fast.

It’s a major upgrade that will help to ensure the King Island community is kept up-to-date with communication technology so they can continue to run their farms, businesses and stay in touch with people.

For Telstra, it’s another step towards our goal to ensure our ‘Network Without Equal’ provides 99 per cent of the Australian population with access to 4G mobile coverage by June 2017.

Lost and found

Understanding broadband speeds on fixed networks

Getting Mobile for Copenhagen

Telstra to open NBN Centre of Excellence in Hobart

Telstra News

Posted on November 13, 2014

2 min read

I’ve lived in Tasmania for the best part of 20 years, and I love it. Most of that has been in Hobart, and there is always something amazing to enjoy in this town – from the breathtaking mountain ranges and our beautiful waterfront, to modern art and the famous Sydney to Hobart Yacht Race. My family and I feel very lucky to be part of this community.

So it was pretty special to be able to announce yesterday that Telstra will be investing in this great state with our new NBN Centre of Excellence in Hobart – and that as the network expands, we’ll creating up to 100 new jobs to help us support customers nationally.

I’ve worked for Telstra for many years, and over that time I’ve witnessed some incredible changes to the way we do business and operate in local communities. This is the latest, and it’s a significant one. (more…)

Tags: nbn,

One giant leap for mankind….

My afternoon with Stephen Conroy

Fibre in the city - Brunswick Telstra Fibre Experience Centre