Kelly joined Telstra in 2007 and has worked to improve customer experience for all Telstra’s customers. With five years leading Telstra’s Complaint Analysis & Insights Team, she has a deep knowledge of how product, process and system design plays a significant role in the lives of consumers and why things go wrong. Born with a rare, genetic, eye condition, Kelly has been legally blind since birth and can legitimately claim to be “One in Million”. Kelly’s approach to design acknowledges that everyone is unique, and that flexibility, reliability and usability are universal needs.
Australia’s first disability focused impact accelerator, Remarkable, is helping create technology for people with disabilities. Kelly Schulz, a Telstra customer experience expert who has been legally blind since birth, spent some time helping innovators understand the impact they could have.