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Dialling up the festive spirit with free calls for Christmas

Devices

Posted on December 14, 2017

2 min read

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Christmas is an inherently social occasion. There are family gatherings to host, work parties to attend and Christmas shopping trips to plan. In fact, there’s usually so much going on that sending season’s greetings to the people who matter most often takes the form of a quick text message or social media post nowadays.

So, this Christmas, we’re using the power of our national network to help the country make a more meaningful connection – by gifting our customers with free calls and Wi-Fi for the festive period. While texts and instant messages are super convenient ways to communicate, nothing quite beats the emotional connection that comes with hearing the sounds of a loved one’s voice.

Which is why, from 24 to 26 December, we’ll be offering free local and national calls, plus standard calls to mobiles, from Telstra home phones and our 16,000+ payphones located across the country. Plus, Australians will also be able to hook up to free Wi-Fi at selected Telstra Air public hotspots.

This not only gives those separated by distance or circumstance even more ways to get in touch with one another this festive season, but it also hopes to break down social barriers for some of our most disadvantaged communities.

We’ve partnered with The Salvation Army for this year’s initiative – to spread the message about the free calls and support their mission of bringing hope to those in need.

While Christmas is regularly dubbed the most wonderful time of year, for those facing personal hardships, such as homelessness, it can actually be one of the most difficult and lonely.

In these cases, the sense of connectedness provided by a phone or video call can be invaluable in combatting feelings of isolation. Yet, according to The Salvation Army, there are many people out there who find themselves without access to the technology or the financial means to make those conversations possible.

Opening up our national networks gives everyone in the country – regardless of their personal situation – the chance to connect this Christmas. And with last year’s initiative resulting in more than 271,000 payphone calls made, we’re hoping that 2017 will see more than ten times this number of calls made country-wide.

Disclaimer/Things you need to know: Offer excludes international calls, 13 numbers and premium and directory services.

Click here for full Terms and Conditions.

Tags: Free calls,

nbn co announces it will pause HFC rollout

Network

Posted on December 1, 2017

2 min read

You may have heard nbn co announced it will temporarily stop selling services over its Hybrid Fibre Coaxial (HFC) network. This pause comes into effect on 11 December and is expected to last between six to nine months.

We believe nbn co’s decision to stop connecting customers in HFC areas has been driven by issues around customer experience. We understand nbn co’s core priority is to protect the customer experience and we are committed to working with them on this.

What next?

We know our customers in HFC areas will be keen to understand how this impacts them. Please see the link below to our Crowd Support Page with FAQ for customers:

Crowd Support

If you have any other questions, please call us on 1800 531 939 Monday to Friday 8am to 5pm AEDT.

What is HFC nbn?

An HFC nbn connection is when the existing ‘pay TV’ or cable network is used to make the final part of the nbn network connection, the HFC line will run from the nearest available fibre node, to a customer’s premises.

How do I know if I am a HFC customer?

You can check your nbn technology type via the Telstra 24×7 App and My Account.

Tags: hfc, nbn,

One giant leap for mankind….

My afternoon with Stephen Conroy

Fibre in the city - Brunswick Telstra Fibre Experience Centre