Gordon was appointed to the role of Group Executive to lead the newly formed Telstra Retail, in October 2013.
Gordon is responsible for Telstra's retail business including Telstra Consumer, Telstra Business, Products, the Chief Marketing Office, Telstra's National Broadband Network product, sales and marketing, and the Telstra e-Health division.
Gordon joined Telstra as the Group Managing Director for the Consumer business in June 2010, moving into the role of Chief Customer Officer across all of Telstra's customer segments of consumer, business, enterprise and government in July 2012.
Gordon's previous roles have included Vice President, Personal Systems Group, Hewlett-Packard (HP) in the United Kingdom and Ireland; Sales and Service Director and a member of the executive board of T-Mobile in the UK; Founder and Director of Dell.com in Europe; and Founder of Dell Ventures Europe, the strategic investment arm of Dell Corporation. Gordon was also a member of Dell's European Executive Management team.
Gordon holds a degree in Electrical and Electronic Engineering from Heriot-Watt University, Edinburgh.