Hi, I’m Gerd Schenkel, Executive Director of Telstra Digital.
Telstra is adopting a digital-first approach that is all about creating a brilliant connected future for our customers.
My team and I are absolutely focused on delivering a comprehensive, relevant and integrated digital experience for all our customers: Consumer, Business, and Enterprise and Government. We’re responsible for delivering self service capabilities for all products, across all phases of the customer experience from browsing to buying, billing and service requests, and to make them accessible through multiple digital channels including online, mobile, and social media.
Our customers are showing us that they are embracing digital platforms more and more to help them in their connected lives. And we’ve been able to help by enabling our customers to self-serve using the Telstra 24x7® App for smart phones and tablets and providing Help and Support 24 hours a day, seven days a week through Facebook, Twitter, Live Chat or through our website. Our peer-to-peer CrowdSupport® forum is helping customers help each other, with more than 100,000 customers visiting each week and finding the answers to their questions.
I have gained extensive online experience through roles with NAB and Citigroup. Prior to joining Telstra, I founded UBank for National Australia Bank. UBank was Australia's fastest growing bank, and recently became the 6th largest retail deposit bank in Australia.
I’ve also worked as a Management Consultant with The Boston Consulting Group based in Sydney, Los Angeles and New York. I helped multi-national organisations design and execute expansion and transformation strategies in Europe, USA, South East Asia, Australia and New Zealand.
When I’m away from work, I spend time with my wife Shumi and my two children Lillie and Faedra.