Fiona Hayes is the former Executive Director of Global Contact Centres and the now appointed Head of Telstra Retail & Regional, heading the Telstra Store Networks in Telstra Consumer & Small Business. Fiona has a long-standing career in telecommunications, commencing with Telstra in a front line role approximately 20 years ago. In the course of her career, Fiona has worked across many parts of Telstra’s Consumer and Operations business units. Fiona has enjoyed a number of varied positions including senior roles leading contact centre and retail operations, front line customer sales and service, transformational change and process improvement, business planning, investment management and strategy. Fiona has two young sons and lives in Melbourne with her husband Glenn.
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