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How to: make the switch from our 2G network

How to

Posted on August 4, 2016

4 min read

Our 2G mobile network is retiring on 1 December 2016. If you or someone you know is currently using a 2G service, you’ll need to start thinking about how to upgrade your mobile phone or 2G connected device before this date because they’ll stop working from 1 December 2016. The upside is, once you’ve moved to our 3G or 4G service, not only will you have continued service, you’ll also be able to use your phone in many more places.

2G phone

So are you 2G or not 2G?

Here’s a handy check list to help you find out if you or someone you know is using a 2G mobile phone:

Do you always see 2G, GSM, GPRS, E or EDGE at the top of the screen? That means your phone is operating on our 2G network.

If you are on the 2G network you will need to upgrade your SIM card and/or your phone:

  1. Check your SIM card
  2. Check your phone’s network settings are set to automatic.
  3. If you’re not sure, get in touch at your nearest Telstra store or by calling 1800 716 650. We are here to help!

For more help with upgrading your SIM card, changing your network settings and checking whether your phone works with 3G/4G, check out the details below.

Now you have a better idea of what you might need to check, here are some detailed pointers to help you along the way.

 How to check your SIM card

We all have SIM cards in our phones, but how do you know if you have a 2G SIM card? The answer lies beneath the surface of your device, on your SIM card. Once you get a visual on this, you’ll be able to establish if it’s a 2G SIM by the absence of the Next G TM or T TM logo. The reason you would only upgrade your SIM card is because your phone is already 3G and 4G compatible – it just has a 2G SIM card inside.

The easiest way to swap your SIM card is to go into your nearest Telstra Store or, if you already have a new SIM card but you’re not sure what to do, call 1800 718 650 (between 8am – 6pm, Monday to Friday AEST) and ask us about a SIM swap.

How to check your mobile network settings

Before checking whether you need to upgrade your phone, it’s important to check your mobile network settings. You might be able to update your settings and automatically connect to our 3G/4G service.

The basic steps are:

  1. Go to your phone settings
  2. Go to network settings
  3. Under Network ‘Mode’, select Automatic

Hey presto. You might now be connected to the 3G/ 4G service.

How to check if your phone works on our 3G/4G service

You only need to upgrade your mobile if it isn’t compatible with 3G/4G service.

To double check, you can use our online Device Identifier tool. All you need to do is type in the first 8-digits of your unique 15-digit IMEI number (located on the back of your phone or on your phone battery) to see whether your phone is 2G only or 3G and 4G compatible.

If it’s 2G-only you’ll need a new phone. Get in touch to find out your options. And, there’s no need for you to change your plan. You can visit us in-store to find out more.

Other 2G devices

It’s not just mobile phones that run on the 2G network.

Life critical devices.

If you have devices that are currently being used to monitor health (such as medical alarms), security or other remote safety situations, and they are currently using the 2G network, they will stop working on 1 December 2016 when the 2G network shuts down. Please take action and contact the provider of any such devices as soon as possible to ensure there is no disruption to these important services.

We’re here to helpWe understand this is a lot of info to take in, so we’re here to help. Visit your nearest Telstra store or call 1800 718 650 (8am – 6pm AEST) to discuss your options.

You can also check out our FAQs on Telstra Crowdsupport.

What is 2G and why is this service closing?

Twenty years ago, when making a mobile phone call was a novelty, our 2G service was in its prime. However, fast-forward to today and much has changed. Today 2G mobile traffic accounts for less than 1 per cent of our total mobile network traffic. And, the national coverage available to 3G and 4G customers on our network is around four times greater than that available to 2G services.

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Cool tech to keep you warm at home

Telstra News

Posted on July 29, 2016

5 min read

How can you stay at the top end of the temperature gauge this winter? An extra pair of socks? A big woolly jacket? Forget the old world solutions, we take a look at some of the hottest (pun intended) 21st century tech to keep you warm now and in the future.

So don’t ditch your hot water bottle and woolly slippers just yet, but the future of winter warmers is looking to be smarter than ever.

Connecting Your Home

A home connected on the nbntm network is all about bumping up that creature comfort quota and controlling your energy consumption. Tech has the power to remove the chill factor from your early morning dash to the shower, and make sure your kettle is already boiling when you bounce out of bed.

But building a home of the future is less about tools and tradesmen as it is about the right connectivity. So if you’re thinking that a smart thermostat might make your night on the couch that little bit more comfy or you’d sleep better with a temperature controlled smart mattress – you’re going to need a central platform to control everything and a reliable internet connection, like an nbn service, allowing you to run a number of devices and applications at the same time.

There is also an emerging line of virtual voice integrators such as The Google Assistant, revealed at Google’s I/O conference last month. The connected artificial intelligence is the tech giant’s response to Amazon’s Echo (Alexa) and Apple’s Siri.

The Smartest Casserole Ever

Cold winter nights in Australia mean swapping the summer barbeque for the beef stew and the prawn salad for a pot roast.

Slow cookers are a great solution for easy winter meals. Having one in your kitchen means that with a little foresight and some preparation you can have a delicious home cooked meal ready when you get home from work. Slow cookers are great for everything from lentil soup with goat’s cheese toast to chicken and bacon casserole.

But let’s take the common cooker one step further: one smart solution for saving time upping the tech stakes is the Belkin Smart Slow Cooker. This connected device comes as part of a new wave of smart kitchen appliances that give you the power to control your dinner even when you’re out and about. By connecting with the Belkin app you can sync your phone to all of the features of the crock-pot and control remotely.

Going to be home early? Crank up the temperature. Running late? Slow things down so that you have a succulent meal ready for when you step through the door.

Keeping Down The Cost

One of the biggest worries going into winter is the cost of keeping warm. Colder weather means more time in the hot shower, rising gas bills from running heaters and larger electricity bills from lighting those dark winter nights.

Thankfully, smart tech has started to catch up with our utilities as well as our entertainment, with a number of great options on the horizon to keep you toasty without the worry.

Solar energy can be a great solution for keeping electricity bills down, but winter means shorter days with less light. Imagine then if you could turn every one of your windows into a solar panel. Oxford University has been developing photovoltaic window panes that could be perfect to help capture sunlight when it is lower in the sky over winter – combine that with double glazing to keep your house cosy and your bills down.

For everyone out there used to seeing the gas bill skyrocket over winter thanks to a family-worth of ‘5 more minutes’ in the shower, smart water heaters might be the answer. According to Aquanta who are building one of the first commercially available models, heating water is one of the second highest energy producing costs. Their product hopes to cut down on the cost by teaching your regular water heater what time of day you need water most, and when to turn up the heat. The app even lets you know if something isn’t working properly and tells you how much hot water is left.

Telstra’s Smart HomeTM

Telstra Smart Home, launching later this year, will feature a range of connected technologies all controlled through one simple app, allowing customers to set up tailored automations for their home and control them when they’re out and about and with an internet connection.

Telstra Smart home will be able to help you bring your home to life, save energy and money over winter. Heat up your home before you walk in the door, or have the thermostat switch off when there’s no one using a room,  switch off your appliances with your app as you rush out the door, or turn off all the lights at bedtime with one simple tap.

To be the first to find out about the upcoming launch of Telstra smart home, register your interest.

Find out if your address is nbn ready and if you can get connected.

nbn™ is a  trade mark of nbn co limited and used under licence

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A masterclass on the NBN

Telstra News

Posted on April 21, 2016

3 min read

Every day, more and more people are realising and embracing the exciting opportunities that the fast NBN™ brings to regional Australia, and how life is about to get even more brilliantly connected than ever before.

While some of you are ready to jump in and start streaming the latest blockbuster, some of you may need help navigating this new digital frontier, and that’s where we come in.

We’ve developed a series of free workshops, called Masterclass on the NBN, to help communities decipher the digital world. The sessions cover all the basics involved with getting online, from creating an email address and updating your Facebook status, to learning about the different types of NBN and how to connect.

The workshops are hosted by local Telstra digital ambassadors and are tailored specifically for each community to give you the hands on experience and confidence you need to navigate the web.

Here’s an overview of what you can expect to learn about in one of the sessions:

Internet 101

In this session, we will cover off some of the basics you need to know before you can begin your digital journey.  We will provide a rundown of key terms, a handy guide on how to use Google and we’ll show you how to search the web and create your own email address. This introduction will give you the confidence to dip into other aspects of the world wide web (WWW), including social media.

Social Media

Whether you want to share life’s big events among friends or stay updated on current affairs, everything is just a click away using social media platforms such as Twitter and Facebook.

We’ll walk you through how to sign up, connect with friends, update your status, share photos and comment on other people’s messages. It won’t be long before you’ll be able to impress your friends and family with your savvy social skills.


The NBN will bring fast internet to your home so you can enjoy streaming when you’re Skyping, gaming or watching a movie, with great speeds all day, every day.

During the Masterclass on the NBN sessions, our local Telstra ambassador will explain the difference between the four types of NBN connections being rolled out across Australia. They’ll also walk you through the process of finding out when your home is available to be connected, what type of NBN you’ll have access to and what equipment you’ll need installed.

To find out when a Masterclass event is happening near you, keep an eye on your local Telstra store’s Facebook page.


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Upgrading To NBN? Why You Should Choose Telstra

Telstra News

Posted on April 21, 2016

4 min read

The NBN is steadily rolling out across Australia, with more homes and businesses connecting every day. In fact, millions of premises will be connected in the coming years, allowing more Australians to experience the benefits of superfast broadband.

So when the time comes for you to upgrade to the NBN and take advantage of this new connectivity, why choose Telstra?

Getting your home talking

The internet is connecting devices throughout homes all across Australia, enabling them to work seamlessly together – in fact the average Australian household has up to six connected devices all talking to each other at the same time. And while we’re not quite at the point where putting on your favourite movie automatically tells your microwave to make popcorn, we may not be too far off!

With the NBN, we give our customers the best in-home connectivity with our Telstra Gateway Max™ which comes with the latest AC technology for higher speeds and great coverage.

With services like Telstra TV™ growing in popularity, it’s easy to find the time to put your feet up and chill out with plenty on the box to keep you entertained. Streaming devices like Telstra TV bring together the best in on-demand entertainment – think Presto®, Stan® and Netflix® – with all of the major channels covered, too. All you need is the popcorn.

The NBN also delivers function as well as fun, with Telstra services like the T-Voice App™  turning compatible tablets and mobile devices into home phone handsets letting you make and receive calls from your device at home phone rates, giving you greater choice, value and convenience.

And finally, Telstra Broadband Protect can help protect your security by blocking websites hosting known viruses, malicious content and scams which might try to steal or use your personal information. It also allows parents to set time of day limits on the internet so kids can have distraction-free homework periods and internet-free bedtimes.

Bring your NBN with you

We’ve all been out and about and needed to check an email, or experienced the long wait for a train with a backlog of YouTube® videos to catch up on. Telstra Air means your NBN plan is with you wherever you go, with thousands of hotspots across the country allowing you to use your home broadband data when out and about.

Telstra Air is also partnered with Spanish Wi-Fi provider Fon which means you can also access your home broadband data allowance from millions of hotspots overseas to upload your amazing holiday photos and make everyone jealous of your trans-continental getaways.

History’s on our side

Telstra has been around since the start of the last century and established in its current form since 1992. We’ve been managing phone lines since the days of telephone operators and those huge switchboards to connect your call.

Phoning a friend is much easier today, and we’ve evolved with the times, too: Today there are more than 300 Telstra stores across Australia showcasing the latest in tech trends and innovations, as well as experts to help you find the right piece of tech and plan for your needs.

And while we’re not too focused on looking at the past, it’s this wealth of experience that means we’re best equipped to help you meet the needs of the future.

Communications has come a long way in the past hundred years, and we want to keep Australia connected. From telegrams to Tweets and wired to wireless, the future is looking more brilliantly connected than ever before.

To find out how to get connected and if your address is NBN ready, visit

Tags: nbn,

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Awesome educational apps for kids

Telstra News

Posted on February 16, 2016

1 min read

Having never known life without a computer or the internet, our children are the most digitally literate generation yet.

The way that Gen Z and Gen Alpha communicate, learn and interact is increasingly influenced by technology, and as the NBN becomes available in more Aussie households this year, it is our children who are set to benefit the most from our brilliantly connected future.

With thousands of educational apps now available on the market, it’s clear that education no longer stops when the school bell rings. A recent report from NBN Co revealed 76 per cent of parents believe that using the Internet for homework, research or educational games will help their children prepare for the future.

Here are my picks of the top apps to get little minds ticking!


Tags: nbn,

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