A faster way to queue safely with the My Telstra app

We’re always making improvements to the My Telstra app, to give you the best digital experience out there. This month’s updates include a new and smarter way to get served in our stores with digital queueing.
Jenni Barnett · 09 December 2020 · 3 minute read
Members of the public walk past a Telstra store in a shopping centre.

We’re working continually to add new features to the My Telstra app to make it even easier for you to manage your Telstra services – and even nab a few rewards along the way.

Join a Queue: a smarter way to safely queue

Joining a socially-distanced queue is a sign of the times, but with technology we can make the experience in our Telstra Shops convenient and fast. It’s called Join a Store Queue and it’s built into the My Telstra app from December.

You can use the app to join a queue at any participating store, even before you leave the house to ensure maximum efficiency. Join a Store Queue will even allow you to see how many people are ahead of you, providing an estimated wait time for the store of your choice via the app.

Once it’s your turn to be served, a SMS notification will be sent to your phone, and you’ll have 10 minutes to arrive at back in store and see one of our team. To join a store’s queue, simply head to the Get help tab in the app, select ‘join a store’s queue and select from the participating store list.

Making Telstra Plus more rewarding

Haven’t you heard? We’re making it even more rewarding to be a member of Telstra Plus, with new benefits for our members, including a better in-app experience.

Until now, tapping on your Telstra Plus info on the Home Screen, sent you to a simplified view of your Telstra Plus balance. Now you are directed to a redesigned, dynamic dashboard view. Featuring colour, graphics, and illustrations for a much more engaging experience.

Not only does it look much more appealing, it also connects to all things Telstra Plus in the one experience. From the dashboard view you can now:

  • See your tier, points, annual spend to date, and anniversary date
  • Redeem your points for rewards
  • View your points history
  • View the benefits you’re eligible for
  • See exclusive offers and discounts
  • Access VIP service as Gold member and Messaging support as a Silver member

On Silver and Member levels, you’ll also be able to see what you can do to level-up, and what benefits are waiting for you when you do!

And there’s more! This month, our app will also allow you to add on a Telstra Smart Wi-Fi booster to your account for better coverage in more places in your home.

Simply head to the My Telstra app in the Google Play Store or My Telstra app in the Apple iOS App Store to update for these and many more new benefits from the My Telstra app.

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By Jenni Barnett

Digital Channels Executive

Jenni is a senior executive with a 20+ year background in digital transformation, marketing and product management, across Telco, Financial Services, Tech and not for profit. Jenni joined Telstra in August 2018 and is Head of Digital. Her role is to accelerate the impact of Digital to meet customer needs and deliver on Telstra’s T22 strategy and beyond. She is accountable for digital and digital assisted channels including app, web, social and community, search, chat bots and messaging; the digital P&L; the digital intelligence ecosystem; and transforming customer experiences in digital and across channels. Prior to Telstra, Jenni was one of the execs to establish the well-known market leading digital team at the Commonwealth Bank and take it from a start up to a high performing commercial and customer focused channel in less than four years. Jenni was accountable for digital sales, service and product development, conversational commerce and personalisation capabilities across channels, and digital publishing. She has worked in scale Agile environments for 7+ years and is a highly regarded contemporary leader.

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