Since our last post discussing our plans to trial new ways of managing our network, there’s been a lot of discussion online and in the media about the potential implications of these plans. Given this, we thought we’d respond to the most common questions that have been raised since our last post in these trials.
“Telstra’s goal is to optimise the customer experience by managing congestion on its ADSL network through price, investment and technical means. Traffic on Telstra’s ADSL network has on average doubled every 12 months for the past four years, driven to a large extent by growth in demand for real time entertainment. Without continued congestion management further growth in traffic will result in more congestion at peak times, negatively impacting on the customer experience.’
Telstra is trialling network measures that allow customised management of different types of traffic on our network. The technology we are using looks at characteristics of the data packet to identify the type of the traffic present. In short, we are looking at the characteristics of each packet to see the type of traffic, but we are not looking at the content. This means while we identify a packet as being for example, P2P, we do not know or record any of the content or information that it contains.
This trial does not involve any monitoring or tracking of websites visited by our customers, and the trial’s findings, including customer feedback, will be collected in accordance with our Privacy Statement and all Australian privacy laws.
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