We’ve recently become aware of a hoax notification email notifying customers their PDF and/or online bill is now available. It may also request additional information about your account be sent through.
What should you look out for?
If you are unsure about an email you receive, go to Telstra.com and log in to My Account and check what you have been emailed against information within My Account – make sure the information matches. Do not use the links provided in the email.
An example of the latest hoax email
There are thousands of hoax emails that circulate around Australia every year and put customers at risk of fraud when they inadvertently respond and provide their personal details.
We urge customers to be very suspicious of emails sent by people unknown to them, containing misspelt words or directing them to a link.
These hoax emails are often malicious and designed to obtain private information such as credit card details and passwords, or potentially expose your computer to a damaging virus. The best advice is to ignore and delete these messages.
Telstra and BigPond will never send an email requesting passwords, account verification, credit card details or other personal details by asking you to ’click on a link. You should only provide this type of information in response to an expected request or one you have initiated.
We have also established a Misuse of Service page where customers can report hoax emails that appear to be from Telstra or BigPond.
If you suspect you have received a hoax email:
The other steps you can take to protect yourself include:
People can also visit Telstra’s Internet and Cyber-Safety page for other tips to stay safe online – no matter what age, online interests or skill level.
For more information on this latest hoax, please visit our CrowdSupport forum.
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