I’m sure it comes as no surprise to you that Australians are prolific Facebook users. In fact, nearly half of the population is regularly using it and, of any other country, we spend the longest amount of time on there as well – an average of around one working day per month. Since we have so many customers on Facebook, from our point of view it’s an obvious destination for us to connect with you.
Why am I telling you this? Seinfeld’s George Costanza one talked about “worlds colliding” and I’m very excited to announce that the Facebook world and Telstra world have just collided in a most fantastic way!
We’ve upped the ante on Facebook with a brand new dedicated customer presence that we call Telstra 24×7, which is all about making our services accessible when you are online, when you need them. Our Social Media and Live Chat teams in Adelaide are on hand around the clock, every day of the year, to assist you with sales or service queries and we promise you a response to posts of one hour or less.
The other bit of exciting news is the release of our very first “beta” version of My Telstra on Facebook, available to the first 1000 individuals who install the app. This handy little app that means you can monitor your product usage and track your bills, for all of your Telstra services, where they are linked to My Account. And the best part is you can do all this without leaving Facebook and without having to log in separately at Telstra.com.
So basically it’s a secure and convenient way to keep track of all of your Telstra bills without missing a beat of your social life, and we think that’s pretty great! What excites me most about this service innovation is the opportunity to work with customers just like you to continuously improve it. We hope you like it as much as we do.
To celebrate, we’re giving away $1M worth of BigPond vouchers to customers who “like” the new page and fill in a simple webform so why not try it out today!
As always, we’d love to hear your feedback and suggestions. Either comment here, on the new Facebook page or join the community at CrowdSupport™.
Check out Telstra’s dedicated customer service presence on Facebook at: facebook.com/telstra24x7.
To set-up My Telstra for Facebook, just link your My Account details to your Facebook account online here.
Telstra’s other Facebook is still kicking on stronger than ever! It is still the place where you will find all the news on the latest and greatest Telstra products and offerings, with technology news, announcements, promotions and giveaways, plus all of our usual company chit-chat.
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29 Sep 2016