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Oct
24
2014

Telstra Media: what you read this week

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Welcome to your weekly Telstra Media wrap, where we bring you the hottest news stories every Friday.

This week was dominated by one news story – the passing of former Prime Minister, Gough Whitlam, which was felt across the entire Australian political spectrum. Sky News covered the story in detail, quickly creating a hub on their website, featuring updates throughout the day of his passing.

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Oct
24
2014

Chet Faker and Sheppard to perform at the 2014 ARIA Awards Connected By Telstra

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Telstra Album Of The Year nominees Chet Faker and Sheppard are confirmed to join 5 Seconds of Summer to perform at the 2014 ARIA Awards Connected By Telstra on November 26, bringing music fans one of the most exciting ARIAs line-ups ever delivered.

The Telstra Album of the Year nominations for Chet Faker and Sheppard top off a massive year for these amazing Australian acts. We’re excited to see them return home for what will undoubtedly be a highlight on the night.

We’ll continue to update you with all the latest on the 2014 ARIAs over the coming weeks, including details of how you can connect with the awards through Telstra for a brilliant music experience!

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Oct
23
2014

Perth contact centre story clarification

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I want to clarify a statement that was attributed to me in a media article about the performance of our contact centres in Perth.

At a function yesterday I was asked about language challenges our customers report when speaking with people in some of our contact centres.

The point I made was that when we look into reports about accents, often we find the customer was actually speaking to someone in Australia. Perth was merely cited as an example, as we have many centres across Australia.

I went on to reinforce how critical it is that all of our people have good communication skills and are held to the same high standards of customer service.

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Oct
23
2014

Discover our new Sydney George Street store

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This week we had the great privilege of serving our first customers in our new Sydney George Street store, which will serve as a model for the roll-out of a new customer experience in stores right across our network.

What’s different about the store? Where to begin…

From the moment you step inside, you see an environment that’s built around you. It’s warm, inviting and open. Our team can personalise every part of the experience you have in store (and beyond). And we’ve got some really cool new interactive technologies that make it easy for you to discover the richness of our communications solutions.

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Oct
21
2014

I’m a customer too – do these three things for me

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The customer landscape is shifting as digital technologies enable new ways to conduct business and new business models.

Few would have dreamed, even as recently as 10 years ago, the extent to which customers are now connecting with businesses online, buying products and services online, raising and resolving issues online, and sharing their views on the quality of the experience with their own online communities.

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Posts: 29