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Jul
22
2014

Share your experience and help us create a brilliant connected future

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I have one of the best jobs ever; as the Director of Research Insights and Analytics, I interact with our customers to find out what is working for them every day; I strive to discover how they can help shape our products, offers and services.

One of the ways we do this is through the My Telstra Expereince program. This program brings together customers who have given their feedback about their individual experiences, opinions and ideas, helping us deliver on our ambition to create a brilliant connected future for everyone.    

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Posts: 1

Jul
22
2014

Dawn of the super network

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Why you’re going to love Telstra’s new 4G superhighway

When young Australians watch video they reach for the screen in their pocket ahead of the TV remote. That fact alone is driving an insatiable demand for fast mobile connectivity across the country.

And it’s not just video that’s demanding snappy performance from our mobile infrastructure. Apps and sophisticated photo editing software on smartphones are turning us into a nation of ‘sharers’.

Our ever-present smartphone camera is inspiring us to Instagram meals, share random events on Snapchat and post domestic animal encounters like never before.

Add to this our growing appetite for sports broadcasts, our love of streaming music services, burgeoning mobile commerce and the digitalisation of health and it means tomorrow’s mobile networks will need to be faster, smarter and capable of supporting more people and content.

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Posts: 8

Jul
17
2014

Win a chance to chat with James Cameron in a Google+ Hangout!

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If you’ve been reading our blogs for a while, you’ll know that we love movies. In fact, you’ll know we really, really love them.

That’s why we’re so excited to share that James Cameron will be hanging out with us on Google+ next month. And we know you’ll be excited too!

Not only that, but we’re giving four lucky customers the opportunity to chat with James Cameron during the event!

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Posts: 21

Jul
16
2014

Getting personal with our customer service promise

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It’s personal connections and support that help build better relationships, and at Telstra we’re acutely aware of that. That’s why it’s the basis of our new approach to service.

Earlier this year, we made a public statement about our commitment to personal service with a TV commercial featuring a colleague from one of our contact centres in Melbourne alongside Magda Szubanski.

What was our commitment? Now when you call us, we’ve made it easier for you to get back in contact with the person who served you. Once the call is finished, we will send you an email or SMS confirmation with their name and contact details.

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Posts: 1

Jul
10
2014

New work practices for a healthier you

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As many of you will know, we are in the process of a major refurbishment of 400 George Street in Sydney that will transform the building and create a vibrant new workplace. It is an exciting change for our people as we introduce new technologies, new workplace designs and new working practices.

In April, we opened a trial space on the 20th floor which has provided a unique opportunity for nearly 500 staff to experience the new working environment. The feedback we have gathered during the trial is being incorporated into the final designs for the new offices.

As part of the trial, we worked with the Faculty of Health Sciences at the University of Sydney to look at the health benefits of activity based working, a workplace practice that allows you to choose your working environment according to the task that you’re about to do.

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Posts: 1