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Oct
31
2014

Racing fever and extreme weather captures our readers this week

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Welcome to your weekly Telstra Media wrap, where we bring you the hottest news stories every Friday.

This week saw the launch of the Melbourne Cup/Spring Racing hub off the Telstra Media homepage, aggregating social and editorial content into a dynamic hub for Spring Racing enthusiasts. 

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Oct
28
2014

Stop at the App shop

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Most businesses spend almost half their time on administration and logistics tasks. The bad news? Administration and logistics are here to stay. The good news? We can help you work smarter!

We’re building on our success as a Cloud provider for our business customers with the launch of the Telstra Apps Marketplace and two new apps, Box and DocuSign. The Telstra Apps Marketplace is a one-stop shop and management portal, making it easy to find and buy great cloud-based business, mobile and communications apps. The Telstra Apps Marketplace will make it easy for Telstra partners to manage apps on their customers’ behalf too.

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Oct
24
2014

Telstra Media: what you read this week

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Welcome to your weekly Telstra Media wrap, where we bring you the hottest news stories every Friday.

This week was dominated by one news story – the passing of former Prime Minister, Gough Whitlam, which was felt across the entire Australian political spectrum. Sky News covered the story in detail, quickly creating a hub on their website, featuring updates throughout the day of his passing.

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Oct
24
2014

Chet Faker and Sheppard to perform at the 2014 ARIA Awards Connected By Telstra

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Telstra Album Of The Year nominees Chet Faker and Sheppard are confirmed to join 5 Seconds of Summer to perform at the 2014 ARIA Awards Connected By Telstra on November 26, bringing music fans one of the most exciting ARIAs line-ups ever delivered.

The Telstra Album of the Year nominations for Chet Faker and Sheppard top off a massive year for these amazing Australian acts. We’re excited to see them return home for what will undoubtedly be a highlight on the night.

We’ll continue to update you with all the latest on the 2014 ARIAs over the coming weeks, including details of how you can connect with the awards through Telstra for a brilliant music experience!

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Oct
23
2014

Perth contact centre story clarification

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I want to clarify a statement that was attributed to me in a media article about the performance of our contact centres in Perth.

At a function yesterday I was asked about language challenges our customers report when speaking with people in some of our contact centres.

The point I made was that when we look into reports about accents, often we find the customer was actually speaking to someone in Australia. Perth was merely cited as an example, as we have many centres across Australia.

I went on to reinforce how critical it is that all of our people have good communication skills and are held to the same high standards of customer service.

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Posts: 29