Victoria Knight...

• Complaints Resolution Coordinator
• August of 2009 saw me enter Telstra via the Customer Relations field. Currently I work in the Executive Complaint Team for the consumer division, making sure that we have customer driven communications and that all the i's are dotted and the t's are crossed.
  
  I'm passionate about writing and the English language, car modification and meeting new people. I love stories, people's stories about their lives and am keen on 'real' communication - making sure that we tap into individual's realities.
  
  Also, I'm a bit of an Android fan-girl.
  Overall I've been 'communicating' for 16 years, having worked in news media, language education, and then specialising in conflict management.

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