Scott Barratt

TELSTRA EXCHANGE|Author Profile

Total Posts: 1

Last Post
23 May 2011

Support @BigPondteam
BigPond Social Media team
I joined the Telstra crew in March 2008, where I started out assisting customers with their Billing and Activation enquiries on the phones. From there I moved into email support before joining the Social Media Team in May 2009.

I’m part of an awesome group of people who assist our customers via Twitter, Facebook and Whirlpool. I’m passionate about providing quality customer service, and resolving issues in the most succinct and efficient way possible. I really enjoy embracing the unique challenges that working in Social Media presents on a day to day basis.

Outside of the daily grind, I love my music, especially when it is live. I thrive off going to gigs and music festivals. I will gladly spend my month’s wage to get somewhere to see a band I can’t miss. I am also a keen traveller, and take every opportunity I can get, to get out Adelaide.

One of our Social Media superstars

23 May 2011

Author: Scott Barratt.
I’ve been asked to write about my experiences while providing customer service via Social Media. It’s an interesting topic, in my opinion, but how do I describe the significance of my daily role?