TELSTRA EXCHANGE|Author Profile

Total Posts: 3

Last Post
23 May 2012

Robert Morsillo...

  • Group Manager
  • Consumer Affairs
  • BSc, BD, Grad Dip Community Development, Dip Public Policy, MA (Communications)
  • Since 1995 Robert has been working in consumer affairs at Telstra. Prior to that he was employed in the community legal and financial counselling sector, in parish work, and started his working life at the Australian Atomic Energy Commission computer laboratory. Robert has a background in electrical engineering, computer science, theology, community development, public policy, communications and consumer affairs. Robert is responsible for Telstra’s consumer consultation programs, customer service charter, disability services and services for people on a low income. He is particularly interested in the role of telecommunications in encouraging “community connectedness” and in “user innovation” within the industry.

Latest Posts

Posted in Community

Telstra-TJA Christopher Newell Prize for Telecommunications and Disability

23 May 2012

Author: Robert Morsillo.
Hobart, Tasmania, brings back many wonderful memories for me. The harbour, Salamanca Place, the little classical music shop with CDs stacked from floor to ceiling, the old State Cinema. But most of all I remember the people and friendships that were fostered there, particularly in my work at Telstra Consumer Affairs.


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Posted in Community

Access to Lifeline help made easier

10 May 2011

Author: Robert Morsillo.
It isn’t news some people in today’s society are becoming increasingly isolated. The support networks we relied on in times gone by – neighbours over the back fence, relatives around the corner and friendly local doctors – are increasingly rare in today’s highly mobile society. So when some-one needs help who are they going to call?


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Posted in Community

When user needs drive real innovation

20 May 2010

Author: Robert Morsillo.
Q: What do YouTube, Second Life, high speed broadband and information about accessible features have in common?


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