Author: Peter Jamieson. Like any customer of any company I have the expectation that my personal details are securely stored and not publicly accessible. No doubt you all have the same expectations. So when we learnt some of our customers’ details were publicly available we immediately convened a team to have access to the data removed and commence an investigation.
Author: Peter Jamieson. As head of customer service, I am always disappointed when technical issues severely disrupt our customers’ ability to use our e-mail service. With this in mind I wanted to sincerely apologise to those customers who were impacted by technical issues that resulted in BigPond e-mail not being available for a period of time last Thursday.
Author: Peter Jamieson. Today, we’ve introduced some changes to the information we provide our customers. We led the telecommunications industry with the introduction of the ‘My Offer Summary’ documents back in 2011. These summaries, which detailed in a simple format what was included and excluded in a customer’s chosen plan, helped inform the development of the industry’s Telecommunications Consumer Protection (TCP) Code.