Peter Jamieson | Telstra Exchange

TELSTRA EXCHANGE|Author Profile

Total Posts: 10

Last Post
16 May 2013

Peter Jamieson...

Executive Director Customer Service
Telstra Consumer
Bachelor of Business in Accounting
Peter Jamieson has been with Telstra for 25 years and in that time has gained broad experience across a range of business disciplines, including the field work force, customer service, credit management, risk management and audit, finance, pricing, sales and marketing.

Peter’s career highlights include leading the transformation of Telstra’s Risk Management function, implementation of a Telstra wide six sigma training program for over five thousand Telstra staff and leading a significant restructure of Telstra’s fixed line pricing.

Peter holds a bachelor of business in accounting from RMIT and is married with five children.

Customer information and the importance of privacy

16 May 2013

Author: Peter Jamieson. Like any customer of any company I have the expectation that my personal details are securely stored and not publicly accessible. No doubt you all have the same expectations. So when we learnt some of our customers’ details were publicly available we immediately convened a team to have access to the data removed and commence an investigation.

25 Comments »Filed under:Privacy

Posted in Telstra News

Apology – BigPond outage

23 Apr 2013

Author: Peter Jamieson. As head of customer service, I am always disappointed when technical issues severely disrupt our customers’ ability to use our e-mail service. With this in mind I wanted to sincerely apologise to those customers who were impacted by technical issues that resulted in BigPond e-mail not being available for a period of time last Thursday.

30 Comments »Filed under:BigPond

Posted in Telstra News

Revamping our offer summaries

01 Mar 2013

Author: Peter Jamieson. Today, we’ve introduced some changes to the information we provide our customers. We led the telecommunications industry with the introduction of the ‘My Offer Summary’ documents back in 2011. These summaries, which detailed in a simple format what was included and excluded in a customer’s chosen plan, helped inform the development of the industry’s Telecommunications Consumer Protection (TCP) Code.