TELSTRA EXCHANGE|Author Profile

Total Posts: 3

Last Post
13 Oct 2010

Karen Ganschow

  • Executive Director
  • Relationship Marketing & Online
  • Former Executive Director of Customer Relationship Management.

Latest Posts

Posted in Telstra News

Improving self-serve options for our customers

13 Oct 2010

Author: Karen Ganschow.
As Australians win gold in sport, it appears we’re also winning gold in terms of our Internet use.
For instance, we recently conducted research which revealed 85% of Aussies prefer doing simple transactions on their PC or mobile phone, rather than in person or over the phone.


Continue Reading
Posted in Telstra News

Telstra gives online shopping a face to face makeover

06 May 2010

Author: Karen Ganschow.
You can now buy online and choose to collect your order from any Telstra Store of your choice. Your order will be ready for collection in two business days at your nominated Telstra Store, when you place your order before 11.00am (EST/EDT) on a business day.


Continue Reading
Posted in Telstra News

Shopping online gets a face to face makeover

26 Mar 2010

Let me confess I love shopping and I love shopping online. And clearly, I’m not alone – recent research from the Australian Interactive Media Industry Association reveals around 6.7 million Aussies bought something online in the last 12 months alone.


Continue Reading