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06 Jul 2011
- Director, Service Delivery (Northern Region)
- Telstra Operations
- For the last seven years John Parkin has been responsible for the delivery of customer service by Telstra’s field workforce in Queensland and Northern NSW. As Director of Service Delivery for the Northern Region John's workload (and in some cases the workforce) doubles each year when the wet season hits and Telstra's field technicians mobilise to restore communications where nature has wiped them out.
In the first half of 2009 John's team came up against Cyclones Charlotte and Ellie which were followed by almost continual flooding in northern NSW and South-East Queensland. While John has enjoyed the winter months in Queensland his team are fully prepared for the 2010 peak season which has already begun with a series of floods throughout his patch.
John moved from Telecom NZ in Wellington to join Telstra in 1998. During his career in telecommunications John has also held a number of senior operational or contractual leadership roles at British Telecom.
Married to Kim, John has two fantastic children Aimee and Thomas and one chocolate Labrador Maggie. He has a real passion for rugby, the BBC. And like all Dad’s his favourite time is time spent with his children proudly watching them grow in to teenagers and supporting them through the challenges that inevitably brings.
06 Jul 2011
Author: John Parkin.
Telstra has a proud history of responding to natural disasters wherever they occur and I am so proud of the work my teams did, day and night, to restore service to Queenslanders following the Brisbane Floods and Cyclone Yasi. I am also proud of the work our call centre teams did to communicate with customers about what was going on.
Continue Reading10 Feb 2011
Author: John Parkin. By the end of this week, Telstra will have completed the major restoration works of the landline and mobile network in areas affected by Cyclone Yasi. We continue to focus on fixing individual customer faults and repairing damaged roadside cabinets and pillars to get more landline and broadband customers connected.
Continue Reading09 Feb 2011
Telstra’s mobile network in North Queensland is almost back to full operation with only five sites to be restored. We are focused on restoring these mobile sites at Forest Beach, Mount Poverty, Murray Springs, Picnic Bay and Wujal Wujal.
Continue Reading
