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	<title>Telstra Exchange &#187; Gordon Ballantyne</title>
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		<title>Customer service update</title>
		<link>http://exchange.telstra.com.au/2011/12/14/customer-service-update/</link>
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		<pubDate>Wed, 14 Dec 2011 00:11:02 +0000</pubDate>
		<dc:creator>Gordon Ballantyne</dc:creator>
				<category><![CDATA[Telstra News]]></category>
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		<category><![CDATA[consumer]]></category>
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		<guid isPermaLink="false">http://exchange.telstra.com.au/?p=16761</guid>
		<description><![CDATA[Author: Gordon Ballantyne.
On Friday afternoon I was alerted to an incident where one of our internal tools was made available on the internet, which was nothing short of alarming. It was inexcusable and not the sort of situation we expect of ourselves, or our company, which has a proud history of providing what I consider to be very secure methods of protecting its customers’ information. ]]></description>
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