Gordon Ballantyne

TELSTRA EXCHANGE|Author Profile

Total Posts: 1

Last Post
14 Dec 2011

Gordon was recently been appointed Chief Customer Officer to lead a newly formed business unit, Telstra Customer Sales & Service. Gordon is responsible for sales and service to all segments including consumer, business and enterprise and government customers in both Australia and New Zealand. Prior to this, Gordon was responsible for Telstra’s Consumer and Telstra Country Wide, having joined Telstra in June 2010.

Gordon joined Telstra from HP, where he was VP & General Manager, UK & Ireland, leading HP’s consumer business. Gordon was founder of Dell Ventures Europe, the strategic investment arm of Dell Corporation, a $1.2 Billion venture capital fund invested in over 120 technology companies with 37 successful IPO’s. During his time at Dell, Gordon was also Founder of www.dell.com in Europe and a Member of Dell’s European Executive Management team. He holds a degree in Electrical and Electronic Engineering from Heriot-Watt University, Edinburgh.

Customer service update

14 Dec 2011

Author: Gordon Ballantyne.
On Friday afternoon I was alerted to an incident where one of our internal tools was made available on the internet, which was nothing short of alarming. It was inexcusable and not the sort of situation we expect of ourselves, or our company, which has a proud history of providing what I consider to be very secure methods of protecting its customers’ information.