Gerd Schenkel...

• Executive Director
• Telstra Digital
• http://crowdsupport.telstra.com.au/
• Gerd is the Executive Director of our newest business unit - Telstra Digital.
  
  Gerd has extensive online experience, including roles with NAB and Citigroup. Gerd is tasked with bringing together the online teams from right across Telstra, working on user experience design, program delivery and online operations.
  
  His combined team focuses on delivering a comprehensive, relevant and integrated digital experience for all our customers: Consumer, Business, and Enterprise and Government. They are responsible for delivering self service capabilities for all products, across all phases of the customer experience from browsing to buying, billing and service requests, and make them accessible through multiple digital channels including online, mobiles, tablets and social media.

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