TELSTRA EXCHANGE|Author Profile

Total Posts: 16

Last Post
12 Sep 2014

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Gerd Schenkel...

  • Executive Director
  • Telstra Digital
  • http://crowdsupport.telstra.com.au/
  • Hi, I’m Gerd Schenkel, Executive Director of Telstra Digital.

    Telstra is adopting a digital-first approach that is all about creating a brilliant connected future for our customers.

    My team and I are absolutely focused on delivering a comprehensive, relevant and integrated digital experience for all our customers: Consumer, Business, and Enterprise and Government. We’re responsible for delivering self service capabilities for all products, across all phases of the customer experience from browsing to buying, billing and service requests, and to make them accessible through multiple digital channels including online, mobile, and social media.

    Our customers are showing us that they are embracing digital platforms more and more to help them in their connected lives. And we’ve been able to help by enabling our customers to self-serve using the Telstra 24x7® App for smart phones and tablets and providing Help and Support 24 hours a day, seven days a week through Facebook, Twitter, Live Chat or through our website. Our peer-to-peer CrowdSupport® forum is helping customers help each other, with more than 100,000 customers visiting each week and finding the answers to their questions.

    I have gained extensive online experience through roles with NAB and Citigroup. Prior to joining Telstra, I founded UBank for National Australia Bank. UBank was Australia's fastest growing bank, and recently became the 6th largest retail deposit bank in Australia.

    I’ve also worked as a Management Consultant with The Boston Consulting Group based in Sydney, Los Angeles and New York. I helped multi-national organisations design and execute expansion and transformation strategies in Europe, USA, South East Asia, Australia and New Zealand.

    When I’m away from work, I spend time with my wife Shumi and my two children Lillie and Faedra.

Latest Posts

Posted in Telstra News

Opening of the Telstra Digital Transformation Centre in Sydney

12 Sep 2014

Author: Gerd Schenkel. Today I was honoured to celebrate the opening the Sydney Digital Transformation Centre.


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Posted in Telstra News

Telstra launches same day delivery in Sydney for online mobile orders

25 Jun 2014

Author: Gerd Schenkle. From today, when you choose same day delivery in our online mobile shops, we’ll deliver orders placed before 10:00am, by 6:00pm that same day.


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Posted in Telstra News

Digital First: putting customers in the driver’s seat

03 Mar 2014

Author: Gerd Schenkel. This week we have announced a new three year cross-company program called ‘Digital First’. Whilst there is lots of technology behind it, it’s all about how our customers and our people, including those in our stores and contact centres, can use technology to make it easier to provide great service.


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